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Kony Cloud status
Current status and incident report

Workspace services, Cloud Management Console, and Developer Portal Releases

Maintenance window: January 7, 2019 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Workspace services

    • Support for Cloud Management Console changes

  • Cloud Management Console

    • Fix for performance-related Workspace issues

    • Fix loading Spinner is not shown while saving an operation within an orchestration service

    • Fix vulnerability issues in NPM dependencies

    • Fix ‘Edited Values’ in ‘Show Content’ section on Publish reconfig page is non-responsive for Identity Services

    • Change the image name for Object Service Performance Detail Report

    • Prevent deleting an integration operation that is included in an orchestration operation

    • Fix select all behavior being different in operations listing page

    • Fix selection being retained after unsuccessful delete of operations in operations listing page

    • Fix different UX experience between Object and Integration Service (Save and Add Operation is now possible with a single click)

    • Fix Orchestration new service is not marked as dirty on creation

    • Fix delete of object from mapping tab does not work

    • Fix spelling and capitalization issues in Support page

    • Fix Toast message showing incorrect service version name after creating a new version of the service

  • Developer Portal

    • Support for Cloud Management Console changes


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Cloud Management Console Hotfix

Maintenance window: December 31, 2018 05:00 to 09:00 UTC
Impacted Cloud services:
  • Cloud Management Console

    • Fix issue preventing edit or create in service designer in Visualizer


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Reporting Services Upgrade

Maintenance window: December 24, 2018 01:30 to 02:00 UTC
Impacted Cloud services:
  • Reporting Services


Impact Level : high

There will be a 30 minute outage on Reports as we are performing a database upgrade on our Data Warehouse. Reporting services are expected to be unavailable during the maintenance window while we perform the upgrades. Runtime environments are not expected to be affected.

Engagement Services Critical Hotfix

Maintenance window: December 18, 2018 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Engagement services

    • Fix critical (sev2) issue in which maps are not being displayed on Geolocation and related screens due to Google API changes. This issue would affect customers who were using geoboundaries to create their segments.


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Note: Singapore, Tokyo, & Sydney deployments will be performed between 05:01 to 09:00 UTC. US Oregon deployment is postponed to 2018-12-21 between 08:01 and 12:00 UTC.

Cloud SSL Certificate Updates

Maintenance window: December 15, 2018 15:00 to 20:00 UTC
Impacted Cloud services:
  • Cloud SSL certificates for Identity services (.auth.konycloud.com), App services (.konycloud.com), and Sync services (*.sync.konycloud.com)

  • ⚠️ Note: If you have not pinned Kony certificates in your application, no application updates will be necessary. Customers that have pinned SSL certificates will need to download the new certificates, rebuild the applications, including both the old and new certificates, and publish the updated binaries to the various app stores. Your applications should be published before Kony updates the certificates on the cloud servers or customers will no longer be able to connect. New certificates can be found on the Kony Cloud Certificate Preview page. The new certificates can also be downloaded by executing the following commands:

    • Identity: openssl s_client -showcerts -connect konycertificatepreview.auth.konycloud.com:443

    • App: openssl s_client -showcerts -connect konycertificatepreview.konycloud.com:8443

    • Sync: openssl s_client -showcerts -connect konycertificatepreview.sync.konycloud.com:9443

  • Customers who have pinned the public key instead of the full certificate may not be required to update their applications. The updated certificates will have the same public keys as the existing certificates.

  • If necessary, you can submit your applications for expedited approval (e.g., Apple has an expedited approval process for critical bugs, or in this case, pinned certificates).


Impact Level : high

Customer applications that have pinned SSL certificates will need to be updated as described above prior to this maintenance window. Customer applications that have not pinned SSL certificates will not be affected and will experience no service disruptions during this maintenance window.

You can also refer to Kony Base Camp for more general information regarding how to enable SSL pinning in your apps.

Workspace services, Cloud Management Console, and Developer Portal Releases

Maintenance window: December 17, 2018 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Workspace services

    • Defect fixes & Stabilization

  • Cloud Management Console

    • Defect fixes & Stabilization

  • Developer Portal

    • Defect fixes & Stabilization


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Note: Deployment postponed to 2018-12-24 between 00:01 and 04:00 local to the region in which your Clouds are hosted.

Training Services - Users are unable to sign in

Incident window: December 6, 2018 22:17 UTC
Impacted Cloud services:
  • Training Services

    • Inability to sign in to http://training.kony.com


Impact Level : high

Users are not able to sign in to http://training.kony.com with their user credentials. We are investigating.

[2018-12-07 14:05 UTC] New users are able to register in Kony Cloud (https://manage.kony.com/registration) as of December 7, 2018 00:30 UTC. The remaining issue that is under investigation appears to only affect users who have enabled multi-factor authentication signing in to the Training site.

Free Fabric services in Frankfurt - unable to publish

Incident window: December 5, 2018 09:39 UTC to December 6, 2018 22:14 UTC
Impacted Cloud services:
  • Free Fabric Services in Frankfurt

    • unable to publish


Impact Level : high

Users will not be able to publish new apps/services to free Fabric services in the Frankfurt region. Free Fabric services in other regions are not affected. We are investigating.

[2018-12-06 22:24 UTC] Resolved. The issue has been mitigated as of December 6, 2018 22:14 UTC and users should now be able to publish to free Fabric services in Frankfurt. We are continuing to monitor closely.

Cloud Management Console - registration is unavailable

Incident window: December 3, 2018 20:39 UTC to December 7, 2018 00:30 UTC
Impacted Cloud services:
  • Accounts Services


    Impact Level : high

    New user registrations in https://manage.kony.com/registration are resulting in an error. We are investigating and hope to restore the ability to register soon. We will update this post once the issue has been addressed. Existing users are not affected and the availability and performance of the Cloud Management Console is also not affected.

    [2018-12-07 01:01 UTC] Resolved. The issue has been addressed and new users should be able to register.