Workspace Services, Cloud Management Console, and Identity Releases

• Workspace

  • Modify tool tip in the Console Reports Access section to clearly mention access level permissions

  • Fix issue in which subsequent publishes which have zip/war fail if an earlier publish failed due to intermittent issues with Identity Server

• Cloud Management Console

  • Support for the Workspace changes listed above

• Identity

  • Expose API in Gateway to compute request integrity

  • Fix for phone number not reflecting in user repository login response

  • Add support for configuring security headers for identity service response

  • ⚠️ For customers who have dedicated Identity services, we will start to apply the Identity services upgrade during this maintenance window, but expect to complete for all customers’ dedicated Identity services over the next few weeks. In general, we do not expect impacts to your Identity services during the upgrade process. If we believe there may be any impacts during your Identity services upgrade, we will notify owners and admins in your Cloud account(s) via support case to communicate any impacts and coordinate on a suitable upgrade window

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

[2019-07-26 11:55 UTC] Add Identity services hotfix to scheduled maintenance window.

[2019-07-26 13:12 UTC] Update Identity services release summary.

Engagement Services - Performance improvements for Virginia

• Engagement - Virginia region

  • Add support for HTTP/2 protocol when sending iOS push messages, resulting in much higher push throughput, immediate push feedback, and ability to immediately deactivate bad subscription tokens.

  • Add support for token based authentication for Apple Push Notification Service, with backward compatibility for Cert-based authentication.

Only Engagement services in the Virginia region will be updated. Engagement services in other regions will not be affected.

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Workspace Services and Cloud Management Console Releases

• Workspace

  • Fix issue where pinned ‘Favorite Apps’ are lost when the browser session is closed

  • New Feature: Fabric generates a separate set of app key/app secret combination for Web and Native channels for an application by default. You can choose to deprecate and generate new set of key/secret from the Publish flow.

  • New Feature: Fabric allows the publish of WAR/ZIP binaries in the app to the Enterprise Store. The WAR/ZIP binary is available in the Store application post publish to be accessed like the native binaries.

• Cloud Management Console

  • Support for the Workspace changes listed above

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Engagement Services - Performance improvements for Singapore, Sydney, and Tokyo

• Engagement - Singapore, Sydney, and Tokyo regions

  • Add support for HTTP/2 protocol when sending iOS push messages, resulting in much higher push throughput, immediate push feedback, and ability to immediately deactivate bad subscription tokens.

  • Add support for token based authentication for Apple Push Notification Service, with backward compatibility for Cert-based authentication.

Only Engagement services in the Singapore, Sydney, and Tokyo regions will be updated. Engagement services in other regions will not be affected.

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Identity Services Release

• Identity

  • internal maintenance

  • ⚠️ For customers who have dedicated Identity services, we will start to apply the Identity services upgrade during this maintenance window, but expect to complete for all customers’ dedicated Identity services over the next few weeks. In general, we do not expect impacts to your Identity services during the upgrade process. If we believe there may be any impacts during your Identity services upgrade, we will notify owners and admins in your Cloud account(s) via support case to communicate any impacts and coordinate on a suitable upgrade window

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

[2019-07-12 18:30 UTC] Add note concerning customers with single-tenant Identity services to the impacted Cloud services section above.

Engagement Services - Performance improvements for Frankfurt, Ireland, and Sao Paulo

• Engagement - Frankfurt, Ireland, and Sao Paulo regions

  • Add support for HTTP/2 protocol when sending iOS push messages, resulting in much higher push throughput, immediate push feedback, and ability to immediately deactivate bad subscription tokens.

  • Add support for token based authentication for Apple Push Notification Service, with backward compatibility for Cert-based authentication.

Only Engagement services in the Frankfurt, Ireland, and Sao Paulo regions will be updated. Engagement services in other regions will not be affected.

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

[2019-07-03 23:53 UTC] Provide more granular summary of changes for impacted Cloud services details

Identity Services Hotfix

• Identity

  • Fix for login failure for Azure AD SAML due to Authentication Statement is too old

  • Enhancements to SAML Logout

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Cloud Management Console Release

• Cloud Management Console

  • Fix issue in which the response output parameters generated for SAP integration service operations are lost when an operation is saved

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Reporting Services Maintenance

• Analytics

  • Delayed processing

During the maintenance window, reports will still be available via the Cloud management console (https://manage.kony.com), but the processing of analytics will be delayed. We will provide an update once processing has been restored and all analytics up to the current time would be available within reports.

[2019-06-18 05:33 UTC] Database maintenance has been completed and analytics collection has resumed. We will provide another update once analytics have been processed up to the current time and would be available within reports.

[2019-06-18 11:32 UTC] Analytics collection up to the current time has been completed. Analytics are continuing to be processed at expected rates and all data collected from yesterday would be available within reports.