Cloud SSL Certificate Updates

• Cloud SSL certificates for Identity services (.auth.konycloud.com), App services (.konycloud.com), and Sync services (*.sync.konycloud.com)

• ⚠️ Note: If you have not pinned Kony certificates in your application, no application updates will be necessary. Customers that have pinned SSL certificates will need to download the new certificates, rebuild the applications, including both the old and new certificates, and publish the updated binaries to the various app stores. Your applications should be published before Kony updates the certificates on the cloud servers or customers will no longer be able to connect. New certificates can be found on the Kony Cloud Certificate Preview page. The new certificates can also be downloaded by executing the following commands:

  • Identity: openssl s_client -showcerts -connect konycertificatepreview.auth.konycloud.com:443

  • App: openssl s_client -showcerts -connect konycertificatepreview.konycloud.com:8443

  • Sync: openssl s_client -showcerts -connect konycertificatepreview.sync.konycloud.com:9443

• Customers who have pinned the public key instead of the full certificate may not be required to update their applications. The updated certificates will have the same public keys as the existing certificates.

• If necessary, you can submit your applications for expedited approval (e.g., Apple has an expedited approval process for critical bugs, or in this case, pinned certificates).

Customer applications that have pinned SSL certificates will need to be updated as described above prior to this maintenance window. Customer applications that have not pinned SSL certificates will not be affected and will experience no service disruptions during this maintenance window.

You can also refer to Kony Base Camp for more general information regarding how to enable SSL pinning in your apps.

Workspace services, Cloud Management Console, and Developer Portal Releases

• Workspace services

  • Defect fixes & Stabilization

• Cloud Management Console

  • Defect fixes & Stabilization

• Developer Portal

  • Defect fixes & Stabilization

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Note: Deployment postponed to 2018-12-24 between 00:01 and 04:00 local to the region in which your Clouds are hosted.

Training Services - Users are unable to sign in

• Training Services

  • Inability to sign in to http://training.kony.com

Users are not able to sign in to http://training.kony.com with their user credentials. We are investigating.

[2018-12-07 14:05 UTC] New users are able to register in Kony Cloud (https://manage.kony.com/registration) as of December 7, 2018 00:30 UTC. The remaining issue that is under investigation appears to only affect users who have enabled multi-factor authentication signing in to the Training site.

Free Fabric services in Frankfurt - unable to publish

• Free Fabric Services in Frankfurt

  • unable to publish

Users will not be able to publish new apps/services to free Fabric services in the Frankfurt region. Free Fabric services in other regions are not affected. We are investigating.

[2018-12-06 22:24 UTC] Resolved. The issue has been mitigated as of December 6, 2018 22:14 UTC and users should now be able to publish to free Fabric services in Frankfurt. We are continuing to monitor closely.

Cloud Management Console - registration is unavailable

• Accounts Services

New user registrations in https://manage.kony.com/registration are resulting in an error. We are investigating and hope to restore the ability to register soon. We will update this post once the issue has been addressed. Existing users are not affected and the availability and performance of the Cloud Management Console is also not affected.

[2018-12-07 01:01 UTC] Resolved. The issue has been addressed and new users should be able to register.

Workspace services, Cloud Management Console, and Developer Portal Releases

• Workspace services

  • Support for Cloud Management Console changes

• Cloud Management Console

  • Fix inability to import custom data adapter

  • Fix Identity reconfiguration for open LDAP

  • Stabilization and defect fixes

• Developer Portal

  • Support for Cloud Management Console changes

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Free Fabric Services - US Virginia region unavailable for new tenants

• Free Fabric services

  • US Virginia region is unavailable for new tenants. Existing tenants are unaffected.

Available tenancy for Fabric services in the US Virginia region are at capacity for new users who are interested in creating a free Fabric Starter Cloud in their accounts. We hope to introduce more capacity soon. Free Fabric services for existing users are not affected. Users who would like to create a free Fabric Starter Cloud in another region would also not be affected. We will update this page once the US Virginia region is available for new Clouds.

[2018-11-30 16:15 UTC] Resolved. Additional capacity has been added for new users who are interested in creating a free Fabric Starter Cloud in the US Virginia region in their Cloud accounts.

Workspace Services - Virginia - Database maintenance

• Workspace services - Virginia

  • Database maintenance

We are performing database maintenance for Workspace services in Virginia, taking a short outage to increase the backend database capacity due to unexpected loads. The outage will be in the next 20 minutes and we expect it to last only about 4 minutes. However, it is possible for the impacted service(s) to be unavailable and/or performance degraded for a short period of time until the fail over completes.

Workspace services - Virginia performance degradation

• Workspace services in Virginia

  • E.g., Ability to perform application publish, loading time of apps in Cloud management console

Workspace services performance in Virginia is significantly degraded and would impact certain activities such as application publishes and response times in the Cloud management console. We are investigating and continuing to monitor closely.

[2018-11-22 12:00 UTC] Resolved. Workspace services performance in Virginia was degraded between 09:50 UTC and 11:20 UTC. Since then, performance has been restored to normal operating levels. We are continuing to monitor closely.