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Kony Cloud status
Current status and incident report

Identity Services Hotfix

Maintenance window: November 12, 2018 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Identity services

    • Fix JSON Path issue so that response output pane is active when response is created and tree not displayed when path expression is XPath


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Identity Services Hotfix

Maintenance window: November 8, 2018 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Identity services

    • Fix Identity services passing an empty header with HttpOnly;Secure attribute with no value. Some Android devices were consuming the header and assigning a new cookie value of HttpOnly=null, which was being sent on future calls from affected Android devices and affecting expected authentication behavior.


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Workspace services, Cloud Management Console, Developer Portal, and Identity services Releases

Maintenance window: November 5, 2018 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Workspace services

    • Support for SOAP services for upload of zip files

    • Upgrade Log4j2

    • Defect fixes

  • Cloud Management Console

    • Re-organize Advanced Section in Operation Detail & Service Definition pages

    • Add Google Analytics for V8 SP3 features

    • Bundle Reports third party JS code in separate bundle for faster loading of Console landing page

    • Improve JSON Path feature based on feedback

    • Provide option to skip publish of messaging artifacts in Publish flow in Reconfiguration section

    • Show Desktop web results in Testing Services page in App Factory Clouds

    • SOAP services to services upload of zip with relative WSDL files in zipped folder

    • Defect fixes

  • Developer Portal

    • Fix inability to log in via SSO from Fabric Console for AD users

    • Upgrade Log4j2

  • Identity Services

    • Change error response to HTTP 400 and provide error.csv containing root cause when importing users in a CSV and 2 or more entries only differ by their case


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Identity Services Hotfix

Maintenance window: October 29, 2018 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Identity Services

    • Update “kony-identity-remote-ip” header to be first client/device IP in X-Forwarded-For


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services as part of this maintenance.

Engagement Services - Sydney unavailability

Incident window: October 26, 2018 08:42 to 09:02 UTC
Impacted Cloud services:
  • Engagement services in Sydney


    Impact Level : high

    [October 26 2018, 10:55 UTC] Resolved. Engagement services in the Sydney region were unavailable between October 26, 2018 08:42 and 09:02 UTC. Since then, services have been restored to normal operating levels. We are continuing to monitor and investigate the root cause of the incident.

    Identity Services - Oregon performance degradation

    Incident window: October 26, 2018 06:51 to 07:41 UTC
    Impacted Cloud services:
    • Identity services in Oregon


      Impact Level : high

      Identity services performance in Oregon is significantly degraded. We are investigating.

      [October 26 2018, 13:10 UTC] Resolved. Identity services performance in Oregon was degraded on October 26, 2018 between 06:51 and 07:41 UTC and unavailable during a smaller portion of that window. Since then, performance has been restored to normal operating levels. We have identified the root cause and will be taking measures to mitigate the likelihood of similar issues in the future. We are continuing to monitor closely.

      Support services - unavailable for some customers

      Incident window: October 23, 2018 16:25 UTC to October 24, 2018 01:38 UTC
      Impacted Cloud services:
      • Support services

        • Some customers will not be able to open support cases


      Impact Level : high

      We are working through an issue that is affecting the ability of some users to open support tickets. We hope to have this issue resolved by the COB Central Time today, October 23, 2018. We apologize for the inconvenience. The issue has also been communicated in https://basecamp.kony.com/s/announcements.

      [October 24 2018, 01:38 UTC] Resolved. Support services for customers who were affected have now been restored.

      Internet connectivity issues for Kony Infrastructure in Ireland

      Incident window: October 18, 2018 02:44 to 03:56 UTC
      Impacted Cloud services:
      • Multi-tenant services hosted in Ireland


        Impact Level : high

        [October 18 2018, 07:15 UTC] Resolved. Kony systems in Ireland region lost access to the internet between October 18, 2018 02:44 and 03:56 UTC. Network issues were noticed with NAT devices  during the application of emergency security updates.  The outage affected outbound internet access from multi-tenant systems. The issue has been resolved and connectivity has been restored. We will continue to monitor.

        All NAT devices in production have been replaced as part of the security patches, but the outage affected only the Ireland region.

        Identity Services - Intermittent authentication failures in Virginia cluster 1

        Incident window: October 16, 2018 10:05 to 10:29 UTC
        Impacted Cloud services:
        • Identity services in Virginia cluster 1


          Impact Level : high

          [2018-10-16 16:48 UTC] Resolved. Identity services in Virginia cluster 1 were intermittently unavailable on October 16, 2018 from 10:05 to 10:29 UTC. Services were restored by 10:30 UTC. We are continuing to monitor and investigate the root cause of the incident.