Reporting Services - significant performance degradation and unavailability

• Reporting services

Reporting services performance is significantly degraded or unavailable. We are investigating.

[2018-11-22 00:45 UTC] Resolved. Reporting services have been restored as of November 21 23:11 UTC. No analytics data was lost during the incident window and should be reflected in newly generated reports.

Workspace services, Cloud Management Console, Developer Portal, and Management services Releases

• Workspace services

  • Changes to support Cloud Management Console updates

• Cloud Management Console

  • Ability to download assets from SOAP/RAML/Swagger integration services

  • Looping Concurrent operation type support for Orchestration Services

  • Ability for selecting/unselecting services at a Fabric App level that are to be linked to a devportal

  • JSON Path issues - Response output pane should be active when response is created, Tree should not be displayed when path expression is XPath

  • Visualizer Data Panel enhancements – ability to generate objects from service definition page directly

• Developer Portal

  • Changes to support Cloud Management Console updates

• Management services

  • Fix crash (error code: 7000) occurring after updating provisioning profile from console and launching child app

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Please note that the Management services maintenance was rescheduled from the original date of November 19th to November 25th 00:01 to 04:00 in each region local to that region’s timezone.

Workspace services - Virginia performance degradation

• Workspace services in Virginia

  • E.g., Ability to perform application publish, loading time of apps in Cloud management console

Workspace services performance in Virginia is significantly degraded and would impact certain activities such as application publishes and response times in the Cloud management console.

[2018-11-15 08:01 UTC] Resolved. Workspace services performance in Virginia was degraded between 06:06 UTC and 07:18 UTC. Since then, performance has been restored to normal operating levels. We are continuing to monitor closely.

Workspace services - Virginia performance degradation

• Workspace services in Virginia

  • E.g., Ability to perform application publish, loading time of apps in Cloud management console

Workspace services performance in Virginia is significantly degraded and would impact certain activities such as application publishes and response times in the Cloud management console.

[2018-11-14 12:00 UTC] Resolved. Workspace services performance in Virginia was degraded between 9:42 UTC and 10:47 UTC. Since then, performance has been restored to normal operating levels. We are continuing to monitor closely.

Reporting Services Upgrade

• Reporting services

  • Upgrade reporting servers

Reporting services are expected to be unavailable during the maintenance window while we perform server upgrades. Runtime environments are not expected to be affected. Any application activity while the maintenance is being performed will still be recorded while the reporting services are unavailable. This data will be available within reports after the maintenance has been completed.

Please note that this maintenance was rescheduled from the original date of November 3rd to November 10th.

Please note that this maintenance has been rescheduled again from November 10th to November 17th.

Identity Services Hotfix

• Identity services

  • Fix JSON Path issue so that response output pane is active when response is created and tree not displayed when path expression is XPath

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Identity Services Hotfix

• Identity services

  • Fix Identity services passing an empty header with HttpOnly;Secure attribute with no value. Some Android devices were consuming the header and assigning a new cookie value of HttpOnly=null, which was being sent on future calls from affected Android devices and affecting expected authentication behavior.

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Workspace services, Cloud Management Console, Developer Portal, and Identity services Releases

• Workspace services

  • Support for SOAP services for upload of zip files

  • Upgrade Log4j2

  • Defect fixes

• Cloud Management Console

  • Re-organize Advanced Section in Operation Detail & Service Definition pages

  • Add Google Analytics for V8 SP3 features

  • Bundle Reports third party JS code in separate bundle for faster loading of Console landing page

  • Improve JSON Path feature based on feedback

  • Provide option to skip publish of messaging artifacts in Publish flow in Reconfiguration section

  • Show Desktop web results in Testing Services page in App Factory Clouds

  • SOAP services to services upload of zip with relative WSDL files in zipped folder

  • Defect fixes

• Developer Portal

  • Fix inability to log in via SSO from Fabric Console for AD users

  • Upgrade Log4j2

• Identity Services

  • Change error response to HTTP 400 and provide error.csv containing root cause when importing users in a CSV and 2 or more entries only differ by their case

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Identity Services Hotfix

• Identity Services

  • Update “kony-identity-remote-ip” header to be first client/device IP in X-Forwarded-For

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services as part of this maintenance.