Engagement Services - Sydney unavailability

• Engagement services in Sydney

[October 26 2018, 10:55 UTC] Resolved. Engagement services in the Sydney region were unavailable between October 26, 2018 08:42 and 09:02 UTC. Since then, services have been restored to normal operating levels. We are continuing to monitor and investigate the root cause of the incident.

Identity Services - Oregon performance degradation

• Identity services in Oregon

Identity services performance in Oregon is significantly degraded. We are investigating.

[October 26 2018, 13:10 UTC] Resolved. Identity services performance in Oregon was degraded on October 26, 2018 between 06:51 and 07:41 UTC and unavailable during a smaller portion of that window. Since then, performance has been restored to normal operating levels. We have identified the root cause and will be taking measures to mitigate the likelihood of similar issues in the future. We are continuing to monitor closely.

Support services - unavailable for some customers

• Support services

  • Some customers will not be able to open support cases

We are working through an issue that is affecting the ability of some users to open support tickets. We hope to have this issue resolved by the COB Central Time today, October 23, 2018. We apologize for the inconvenience. The issue has also been communicated in https://basecamp.kony.com/s/announcements.

[October 24 2018, 01:38 UTC] Resolved. Support services for customers who were affected have now been restored.

Internet connectivity issues for Kony Infrastructure in Ireland

• Multi-tenant services hosted in Ireland

[October 18 2018, 07:15 UTC] Resolved. Kony systems in Ireland region lost access to the internet between October 18, 2018 02:44 and 03:56 UTC. Network issues were noticed with NAT devices  during the application of emergency security updates.  The outage affected outbound internet access from multi-tenant systems. The issue has been resolved and connectivity has been restored. We will continue to monitor.

All NAT devices in production have been replaced as part of the security patches, but the outage affected only the Ireland region.

Identity Services - Intermittent authentication failures in Virginia cluster 1

• Identity services in Virginia cluster 1

[2018-10-16 16:48 UTC] Resolved. Identity services in Virginia cluster 1 were intermittently unavailable on October 16, 2018 from 10:05 to 10:29 UTC. Services were restored by 10:30 UTC. We are continuing to monitor and investigate the root cause of the incident.

Identity Services V8 SP3 FP1 Release

• Identity Services

  • Fix unexpected error from Gateway while hitting services from admin console.

  • Fix Token Expired exception when using a native application continuously more for than 15-20 minutes.

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services as part of this maintenance.

Workspace Services Hotfix

• Workspace Services

  • Fix to address performance issues

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Workspace services - Virginia performance degradation

• Workspace services in Virginia

  • Ability to perform application publish.

Workspace services performance in Virginia is significantly degraded and would impact Fabric console response times and certain activities such as application publishes.

[2018-10-09 12:00 UTC] Resolved. Workspace services performance in Virginia was degraded between 9:13 UTC and 10:14 UTC. Since then, performance has been restored to normal operating levels. We are continuing to monitor closely.

V8 SP3 FP1 Fixes

• Developer Portal

  • Unable to navigate to user profile from devportal.

• Cloud Management Console

  • JS file upload failing in new version of chrome.

  • JS pre/post processor error not disappearing after some time.

  • Refresh on access control page for services not handled properly.

  • Distorted UI in Safari browser in Operation details page.

  • Code Mirror instances created for object service verb.

  • Object generate Modal loader is not positioned properly.

  • Session Duration is set to empty under Service Configuration in API Management.

  • Description field in Fox news service example is showing full.

  • Metadata fetch of CustomDataAdapter is calling admin API without selecting any environment.

  • Enable XPath Mapping for SOAP Services.

  • Need Ok button in service definition validation pop-up.

  • Publish via Visualizer - Environment listing with empty data.

  • Environment dropdown shown as blank in a particular flow.

  • Stub back-end response.

  • Test payload for storage object services verb need not include default fields.

  • Context menu dropdown for integration exceeding window in API Management view.

  • In Data Panel, file is not getting uploaded for SAML provider.

  • Node not highlighted in integration tree when there is more than one version of the service.

  • User is restricted to drag and drop a file in the identity service with Supported Grant type as authorization_code.

  • Identity – Service Type – Kony SAP Gateway.

  • Azure SAML endpoints should be populated with guid instead of names.

  • Kony SAP gateway identity service does not send Caller ID / Group.

  • Console test facility not defaulting correct credentials.

• Workspace Services

  • Deadlock when trying to add operations to SOAP integration.

  • Siteminder Services should not be part of Configure New in project services in data panel.

  • Validation of user input for malicious characters to prevent XSS attacks needs to be handled in the backend.

  • Version of webapp deleted and version shown doesn’t match.

  • Supported objects aren’t getting stamped in cloned RDBMS Service.

  • Fix pass of test headers while testing service from Fabric Console.

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.