Workspace Hotfix - artifact type for idprovider incorrectly set

• Workspace

  • Fix artifact type for idprovider incorrectly set to ‘projref’ instead of ‘string’ while importing app, which causes the following user manifestations:

  • View associated apps for an identity provider does not include the imported app name

  • Unlink of identity provider fails

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

App publish failures

• Application publishes are failing for some customers

[2017-06-13 16:27] We have detected application publish failures occurring for some customers. We are currently investigating the issue.

[2017-06-13 17:06] Resolved. We identified the issue, which was driven by limited capacity of a critical resource required for publishing applications. We have increased the capacity of this resource to meet the increase in demand we have observed. If you have encountered issues when trying to publish applications, you can try again. We will continue to monitor application publish attempts.

Cloud Management Console - Reports inaccessible

• Cloud Reports and analytics

  • Users receive an error trying to access Cloud reports pages

[2017-05-31 00:05 UTC] Reports servers down, ETA 12hrs to recover

[2017-05-31 08:55 UTC] Resolved. Users should be able to access Cloud report pages

Cloud Management Console Improvements

• Cloud Management Console

  • Stabilization and defect fixes

  • Support for import of app packages with associated data adapters and logic packages

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Identity and Management Services Hotfixes

• Identity services

  • Verify that custom identity logout is calling backend logout API

• Management services

  • Fix Android-specific wrapping failures. Customers who have raised support tickets need to rewrap and distribute their Android apps (our Support team will update your tickets as well).

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Cloud Management Console - authentication failures

• Cloud Management Console

  • Users are unable to authenticate successfully to https://manage.kony.com

  • Users who have authenticated are experiencing degraded performance

[2017-05-19 15:05 UTC] We have detected authentication failures for users trying to log in to https://manage.kony.com and are investigating.

[2017-05-19 15:45 UTC] Resolved. Users should be able to authenticate. During the incident window, we noticed an unusually large amount of traffic to our API servers and we have added additional scaling capacity. We are continuing to monitor and investigate further.

Identity Services Hotfix

• Identity Services

  • Fix to revert changes in latest release that were breaking authentication to certain LDAP providers

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Cloud Management Console - Authentication failures

• Cloud Management Console

  • Users are unable to authenticate successfully to https://manage.kony.com

  • Users who are already authenticated are not affected

[2017-05-18 15:39 UTC] We have detected authentication failures for users trying to log in to https://manage.kony.com and are investigating.

[2017-05-18 16:00 UTC] Resolved. Users should now be able to authenticate. We are continuing to monitor and investigate further.

Service Publish Failures

• Service publishes are failing

• Existing services that have already been published are not affected

[2017-05-15 15:44 UTC] We detected service publish failures.

[2017-05-15 23:15 UTC] We identified the issue and are working on a hotfix.

[2017-05-16 00:20 UTC] We have produced a hotfix that is undergoing testing. We anticipate being able to deploy the hotfix to production in roughly 1.5 hours.

[2017-05-16 04:24 UTC] Resolved. We have deployed the hotfix into production. Please retry any failed publish attempt. In rare cases, an unpublish and then re-publish may be required. If an unpublish is required, App key and secret can be saved on the ‘Customize and Publish’ page before unpublishing and then re-entered when re-publishing.