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Kony Cloud status
Current status and incident report

Cloud Management Console and APIs - degraded performance

Incident window: August 01, 2017 15:08 UTC to August 01, 2017 15:31 UTC
Impacted Cloud services:

  • Cloud Management Console

    • Degraded performance

  • APIs

    • Degraded performance


Impact Level :

[15:08 UTC] We have detected an increase in latency and error rates for responses from our API servers. We are investigating the issue.

[15:31 UTC] System performance has stabilized. We are continuing to monitor for this issue.

[15:57 UTC] Resolved. We are continuing to monitor for this issue and are continuing to work on preventing recurrence long term.

Cloud Management Console and APIs - degraded performance

Incident window: July 31, 2017 15:14 UTC to July 31, 2017 15:35 UTC
Impacted Cloud services:

  • Cloud Management Console

    • Degraded performance

  • APIs

    • Degraded performance


Impact Level : medium

[15:14 UTC] We have detected an increase in latency and error rates for responses from our API servers. We are investigating the issue.

[15:35 UTC] Resolved. System performance has stabilized. We are continuing to monitor for this issue and are continuing to work on preventing recurrence long term.

Engagement Services Hotfix

Maintenance window: July 29, 2017 04:01 UTC to July 29, 2017 08:00 UTC
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Cloud Management Console and APIs - degraded performance

Incident window: July 28, 2017 15:04 UTC to July 28, 2017 15:32 UTC
Impacted Cloud services:

  • Cloud Management Console

    • Degraded performance

  • APIs

    • Degraded performance


Impact Level : medium

[15:04 UTC] We have detected an increase in latency and error rates for responses from our API servers. We are investigating the issue.

[15:32 UTC] Resolved. System performance has stabilized. We are continuing to monitor for this issue and are continuing to work on preventing recurrence long term.

Cloud Management Console and APIs - degraded performance

Incident window: July 27, 2017 16:47 UTC to July 27, 2017 18:52 UTC
Impacted Cloud services:

  • Cloud Management Console

    • Degraded performance

  • APIs

    • Degraded performance


Impact Level : medium

[16:47 UTC] We have detected an increase in latency and error rates for responses from our API servers. We are investigating the issue.

[17:37 UTC] We have identified the issue and have taken action. Performance and error rates have improved back to expected levels. We will continue to monitor. This has been a recurring issue and we are working on correcting the issue to prevent further occurrences. We will continue to monitor until system performance is stabilized.

[18:52 UTC] Resolved. System performance has stabilized. We are continuing to monitor for this issue and are continuing to work on preventing recurrence long term.

Cloud Management Console and APIs - degraded performance

Incident window: July 27, 2017 13:49 UTC to July 27, 2017 16:02 UTC
Impacted Cloud services:

  • Cloud Management Console

    • Degraded performance

  • APIs

    • Degraded performance


Impact Level : medium

[13:49 UTC] We have detected an increase in latency and error rates for responses from our API servers. We are investigating the issue.

[16:02 UTC] Resolved. We have identified the issue and have taken action. Performance and error rates have improved back to expected levels. We will continue to monitor.

Network connectivity issues to some Clouds in Virginia

Incident window: July 27, 2017 13:47 UTC to July 27, 2017 14:10 UTC
Impacted Cloud services:

  • Subset of Clouds hosted in Virginia


Impact Level :

[14:10 UTC] Resolved. Our Cloud hosting provider has resolved the issue, which was attributed to a single data center. Incident occurred between 13:47 UTC and 14:10 UTC. Network connectivity for the subset of affected Clouds has now been restored. We will continue to monitor.

Network connectivity issues to some Clouds in Sao Paulo

Incident window: July 25, 2017 18:34 UTC to July 25, 2017 19:27 UTC
Impacted Cloud services:

  • Subset of Clouds hosted in Sao Paulo”


Impact Level : medium

[18:34 UTC] Network connectivity to some Clouds within Sao Paulo may be impaired. The root cause has been identified and our Cloud hosting provider is currently working to resolve the issue. We are continuing to monitor closely.

[19:27 UTC] Resolved. Our Cloud hosting provider has resolved the root cause, which was attributed to an external service provider. Increased packet loss determined to be occurring between 17:34 UTC and 18:41 UTC. Network connectivity for the subset of affected Clouds has now been restored. We will continue to monitor.

Network connectivity issues to some Clouds in Ireland

Incident window: July 25, 2017 17:59 UTC to July 25, 2017 18:46 UTC
Impacted Cloud services:

  • Subset of Clouds hosted in Ireland


Impact Level :

[19:42 UTC] Resolved. Our Cloud hosting provider has resolved an issue affecting network connectivity to Clouds in the Ireland region. Increased packet loss determined to be occurring between 17:59 UTC and 18:46 UTC. Network connectivity for the subset of affected Clouds has now been restored. We will continue to monitor.