Workspace services - Virginia performance degradation

• Workspace services in Virginia

  • E.g., Ability to perform application publishes

Workspace services performance in Virginia is significantly degraded and would impact Fabric console response times and certain activities such as application publishes.

[2018-10-04 11:26 UTC] Workspace services performance in Virginia began degraded performance between 9:30 UTC and ongoing. We are working on the fix and will be continuing to monitor the service closely.

[2018-10-05 2:00 UTC] Resolved. Workspace services performance in Virginia were degraded between October 4, 2018 from 9:30 UTC and October 5, 2018 1:30 UTC. Since then, services have been restored to normal operating levels. We are continuing to monitor until a fix can be provided.

Workspace services - Virginia performance degradation

• Workspace services in Virginia

  • E.g., Ability to perform application publishes

Workspace services performance in Virginia is significantly degraded and would impact certain activities such as application publishes.

[2018-10-03 15:22 UTC] Resolved. Workspace services performance in Virginia was degraded between 10:32 UTC and 14:15 UTC. Since then, performance has been restored to normal operating levels. We are continuing to monitor the service closely.

Kony Cloud Analytics - maintenance

• Kony Cloud Analytics

Our Analytics system will be under maintenance for approximately 12 hours. Analytics will continue to be collected during the maintenance window, but the processing of new event data will be paused during this time. Kony Cloud standard and custom reports will continue to be available during the window, but will not contain newly ingested data until the maintenance has been completed.

[2018-10-03 10:45 UTC] The processing of analytics data was resumed as of 04:41 UTC. We estimate that the processing of all data that had been collected will be completed by 12:41 UTC. We have extended the maintenance window to 13:00 UTC.

[2018-10-03 14:48 UTC] The processing of all remaining analytics data had been completed within the window.

Fabric services - intermittent connectivity issues in Frankfurt region

• Fabric services in Frankfurt region

Intermittent connectivity issues to Fabric services in the Frankfurt region are occurring. Services in other regions are unaffected.

[18:01 UTC] Resolved. Our infrastructure provider has identified and resolved the underlying issue causing intermittent network connectivity issues to Fabric services in the Frankfurt region. The issues occurred during 16:21 to 16:31 UTC and 16:41 to 16:51 UTC. Network connectivity for affected services has now been restored. We are continuing to monitor closely.

Fabric services - increased error rates in Ireland region

• Fabric services in Ireland region

We are investigating increased error rates for Fabric services in the Ireland region that could lead to performance degradation and intermittent connectivity failures. Services in other regions are unaffected.

[10:28 UTC] Resolved. Fabric services in the Ireland region were experiencing high error rates between 7:15 and 9:59 UTC that have been identified and resolved by our infrastructure provider. Performance and availability of the affected services has since been restored to normal operating levels. We are continuing to monitor closely.

Free Fabric Services - non-US region unavailability

• Free Fabric services

  • Non-US regions are unavailable

Free Fabric services in non-US regions are unavailable and under investigation. Free Fabric services in US regions and paid Fabric services are not affected.

[19:28 UTC] Resolved. Free Fabric services in non-US regions were unavailable between 12:45 UTC and 18:20 UTC. The services have since been restored and performance has been restored.

Workspace Services - Virginia performance degradation

• Workspace services in Virginia

Resolved. Workspace services performance in Virginia were intermittently degraded and systems have now returned to normal. We will continue to monitor.

Identity Services Hotfix

• Identity services

  • Internal improvements

No downtime is expected for the impacted Cloud services while this maintenance is being performed. Please check the Kony Cloud Status page for any maintenance to other Cloud services during this maintenance period. No changes are scheduled for Cloud services outside of the impacted services on the Kony Cloud Status page.

In general, maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window.

Management Services Hotfix

• Management services

  • Update MDM signing certificate

No downtime is expected for the impacted Cloud services while this maintenance is being performed. Please check the Kony Cloud Status page for any maintenance to other Cloud services during this maintenance period. No changes are scheduled for Cloud services outside of the impacted services on the Kony Cloud Status page.

In general, maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window.

[2018-08-30 00:29 UTC] We apologize for the short notice and any inconvenience. This hotfix has been postponed to September 3, 2018 00:01 to 04:00 (time local to the region in which your Clouds are hosted).