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Kony Cloud status
Current status and incident report

V8 SP3 Release

Maintenance window: September 24, 2018 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Fabric Console

    • Kony Fabric now supports Stubbing Backend service response to allow app development even when backend is unavailable

    • Fabric has added ability for app developer to configure customized REST end points to access Fabric Integration Services

    • Added support for parsing response in JSON Connector using JSON path. This will have significant performance improvement in parsing response

    • Ability to easily create response parameters with parsing paths by clicking on response fields for JSON, XML and SOAP Connectors

    • Ability to add Custom code (Pre/Post processors) for Object services

    • Added support for Validating JavaScript in Connectors.

    • Support for connecting to and browsing meta data to define services for LOB systems behind a VPN

    • Number of web packages allowed in an App has been limited to fix performance issues 

    • Enhanced support for hierarchical relationships in Database and Storage adapters

  • Server

    • Improved Caching - Support for Redis

    • Improved Caching - APIs to access the data from Cache in custom code

    • Support for configuring FrontEnd APIs for Fabric Integration Services

    • Support for custom code in Object services

    • Improved Service monitoring showing performance of services in real time

    • Improved trace logs feature and added auto reset after some time to prevent accidentally filling up space

    • ⚠️ Any existing Clouds containing Kony Integration Server runtime environments will not be affected (automatically upgraded) during the maintenance window. If you wish to upgrade, please open a support ticket, specifying your Cloud(s), desired version (v8.3), and desired maintenance window(s) when we can apply the upgrade

  • Engagement

    • Ability to cancel scheduled push messages

    • Ability to archive and purge push message data on predefined schedule (please review to our article in Kony Base Camp for more information)

    • Performance improvements in the engagement console.

  • Identity

    • Ability to reconfigure identity service for different environments

    • Ability to have OAuth Provider on top of Custom Identity service

  • Offline Objects

    • Support for Offline Objects in Web Platforms

    • Support for defining custom conflicts in Offline Objects

    • Added support for Storage objects for Offline Objects

    • Support for granular dropping of offline data in device

  • Analytics

    • Added new out of the box reports for API Management Users.

    • Added new out of the box report to see application events leading to an app crash

    • Added option to download tabular reports in excel format

    • Numerous performance improvements to Standard (out of the box) and custom reports capabilities

  • Fabric SDK

    • Added support for Desktop Web and Mobileweb (SPA) for filesystem adapter

    • Added support for network packet integrity check (HTTP integrity check) feature for Desktop Web and Mobileweb(SPA)

    • Support for latest Cordova versions from Fabric SDK


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Cloud Management Console Hotfix

Maintenance window: August 6, 2018 04:00 to 08:00 UTC
Impacted Cloud services:
  • Cloud Management Console

    • Fix for test service requests yielding a blank response for subsequent fetch requests after initial fetch response is valid


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Workspace Services - Virginia performance degradation

Incident window: July 26, 2018 10:12 UTC to 15:12 UTC
Impacted Cloud services:
  • Workspace services in Virginia


Impact Level : high

Workspace services performance in Virginia may be intermittently degraded. An update to Workspace services is planned for Monday, 30 July, 2018 to address the issue.

[2018-07-26 15:34 UTC] Resolved. Workspace services performance in Virginia was degraded between 10:12 UTC and 15:12 UTC. Since then, performance has been restored to normal operating levels. We are continuing to monitor the service until we can deploy the Workspace services release scheduled for Monday, 30 July, 2018.

Workspace Services and Identity Services Releases

Maintenance window: July 30, 2018 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Workspace Services

    • Fix for including the headers even if defined with empty values will be passed while invoking the Test from Fabric Console

  • Identity Services

    • Add support for use of OAuth Identity Service with Android deeplinking for the preinstalled browser on Samsung devices.


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Cloud Management Console Release

Maintenance window: July 30, 2018 04:00 UTC to July 30, 2018 08:00 UTC
Impacted Cloud services:
  • Cloud Management Console

    • Reverting a change which caused more DB reads which are unnecessary in profiles API - this is used in publish and configure flow


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Workspace Services - Virginia unavailability

Incident window: July 23, 2018 09:19 to 11:24 UTC
Impacted Cloud services:
  • Workspace services in Virginia


Impact Level : high

Workspace services performance in Virginia is degraded.

[12:17 UTC] Resolved. Between 09:19 UTC and 11:24 UTC, Workspace services management’s internal database for Virginia was performing poorly. We have taken diagnostic data from the database and application servers. Development teams are investigating further. In the interim, we have replaced the server hardware running the database and restarted the workspace infrastructure.

Workspace Services - Oregon unavailability

Maintenance window: Please open a support ticket from within the Cloud Management Console to schedule an upgrade.
This critical hotfix is now available. The tracelog monitoring issue resulting in duplicate data being inserted into the database can result in the database being filled and prevent new data from being stored. We recommend that customers on Integration Server 8.2 (not already on 8.2.1.1) open a support ticket as soon as possible to schedule an upgrade of the runtime services for each of your Clouds. Further details for what to include in the support ticket are mentioned below. Note that requests should be made by an owner or admin in the Cloud account.
Impacted Cloud services:
  • Integration Server 8.2.1.1 Hotfix

    • Fix issue where caching of the result object fails.

    • Fix issue where the XPath evaluation takes a longer time when the size of the response payload is more than 4MB.

    • Fix issue where Tracelog (or) Server Monitoring tables are populated with duplicate data which fills the database.


Impact Level : high

Please visit the Kony Community hotfix release notes page for more information including release notes when they become available. Owners or admins in the Cloud account should please create a support ticket from within the Cloud Management Console for each Cloud that you wish to have upgraded. Please make sure to include a few dates / time ranges and time zone information to help us schedule your upgrade.

Workspace Services - Oregon unavailability

Incident window: July 20, 2018 00:05 UTC to 02:49 UTC
Impacted Cloud services:
  • Workspace services in Oregon


Impact Level : high

Workspace services are unavailable for some customers in Oregon. We are investigating.

[02:29 UTC] The service has been restored as of 02:13 UTC, but performance may be degraded. We are continuing to work to fully restore the service.

[03:05 UTC] Resolved. Performance has been restored as of 02:49 UTC. We are continuing to monitor and investigate the root cause of the incident.

Workspace Services Release

Maintenance window: July 16, 2018 00:01 to July 16, 2018 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.