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Kony Cloud status
Current status and incident report

MobileFabric and Engagement Services 7.0.1 Release

Maintenance window: May 02, 2016 00:01 UTC to May 02, 2016 04:00 UTC
Impacted Cloud services:

  • MobileFabric services 7.0.1 release

    • Defect fixes

    • App SSO

    • Data reconciliation feature

    • Logging enhancements

    • MySQL 5.7 support

    • DB2 support

  • Engagement services 7.0.1 release

    • Defect fixes

    • Upgrade to log4j2 library


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Correction: the Maintenance window start & end times listed above begin at 12:01AM and end at 4:00AM local to the region in which your Clouds are hosted.

iOS Wrapping Service Maintenance

Maintenance window: March 30, 2016 09:00 UTC to March 30, 2016 11:00 UTC
Impacted Cloud services:

  • Management services

    • iOS wrapping


Impact Level : minor

Our hosting provider for iOS wrapping services is performing a hardware update to increase capacity. This maintenance is not expected to incur any downtime or degradation in service performance.

Visualizer Starter Project and Prototype Publish Failures

Incident window: March 22, 2016 12:23 UTC to March 23, 2016 15:25 UTC
Impacted Cloud services:

  • Kony Visualizer Starter Edition

    • Inability to publish prototypes and projects to Kony Cloud and receive error indicating that, “you do not have proper permissions to perform this function.”


Impact Level : high

During our investigation we discovered an issue in our configuration that explains the failures experienced when attempting to publish projects & prototypes to Kony Cloud from within Kony Visualizer Starter Edition. The configuration issue has since been resolved. Please note that while publishing to Kony Cloud was not possible during this incident window, Kony Visualizer would still allow working with prototypes locally without requiring that those prototypes be published to Kony Cloud. Additionally, the Functional Preview application can also be configured to allow viewing of prototypes that are made available on the same network.

Management and Engagement Services Hotfixes

Maintenance window: March 15, 2016 00:01 UTC to March 15, 2016 04:00 UTC
Impacted Cloud services:

  • Engagement services

    • Fixed message templates not getting loaded for a few Clouds.

    • Fixed default ad hoc permissions not getting assigned for Cloud users.

  • Management services

    • Fixes in 4.0.0.1

    • Issues affecting customers who were originally on 3.0.1 who upgraded to 3.5.1 and then were upgraded to 4.0.

    • All customers already on 4.0 have been patched.


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

February 29, 2016

Maintenance window: February 29, 2016 00:01 UTC to February 29, 2016 04:00 UTC
Impacted Cloud services:

Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window. We anticipate that Identity services will be unavailable for approximately 15 to 30 minutes (vs. typical outage duration for Identity services lasting between 5 to 10 minutes).

February 25, 2016

Incident window: February 25, 2016 12:00 UTC to February 25, 2016 20:30 UTC
Impacted Cloud services:

  • Management services


Impact Level : minor

PROD SCEP issue has now been resolved. For reasons unknown, when we updated the CERTs on the SCEP server, EMM would not respect the new boxes without a restart. It took some time to triage this. All EMM systems have since been bounced with no outage, but new iOS device enrollments were blocked.

February 25, 2016

Incident window: February 25, 2016 12:00 UTC to February 25, 2016 20:30 UTC
Impacted Cloud services:

  • Management services


Impact Level : minor

We are currently experiencing issues with device enrollment for EMM. SCEP servers are failing. Triage in process…

February 22, 2016 (postponed until February 29th)

Maintenance window: February 22, 2016 00:01 UTC to February 22, 2016 04:00 UTC
Impacted Cloud services:

Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Unable to upload using wrap and sign option

Incident window: February 19, 2016 11:23 UTC
Impacted Cloud services:

  • Management services


Impact Level : high

An issue was identified with “Wrap and Sign” for Android that was dependent on a fix being released by Dexguard. The necessary fix from Dexguard has now been released and we are working to provide a hotfix to correct the original issue as soon as possible.