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Kony Cloud status
Current status and incident report

November 27, 2015

Maintenance window: November 27, 2015 00:01 UTC to November 27, 2015 04:00 UTC
(The maintenance originally scheduled for November 26 was delayed by 24 hours)
Impacted Cloud services:
  • Management services

    • MDM certificate signing update

    • Frankfurt region hotfix


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

November 26, 2015

Maintenance window: November 26, 2015 00:01 UTC to November 26, 2015 04:00 UTC
(The maintenance has been postponed until November 27th. See above)
Impacted Cloud services:
  • Management services

    • MDM certificate signing update

    • Frankfurt region hotfix


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

November 23, 2015

Maintenance window: November 23, 2015 00:01 UTC to November 23, 2015 04:00 UTC
_(Maintenance has been postponed until November 26th. See above)_
Impacted Cloud services:
  • Management services

    • MDM certificate signing update

    • Frankfurt region hotfix


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

November 19, 2015

Incident window: November 19, 2015 09:00 UTC to November 19, 2015 09:55 UTC
Impacted Cloud services:

Impact Level : minor

We had detected errors for some users upon initial login to the Cloud Management Portal. We have identified the root cause as hitting a limit of 10,000 DNS names, as we register one for every account. The limit has been raised, all of the errant accounts have been repaired, and the Cloud Management Portal is now behaving as expected.

November 16, 2015

Maintenance window: November 16, 2015 00:01 UTC to November 16, 2015 04:00 UTC
Impacted Cloud services:
  • Identity server

    • Added leak prevention library

    • Enhanced metrics support and provided data sanity fixes

    • Introduced change to return user attributes in login response

    • Added support for multiple backend tokens using transient login API

    • Added support for custom parameters in OAuth2

    • Removed scope validation for OAuth2

    • Enhanced purging of stale request tokens

    • Improved database connection pool performance

    • Enhanced Ops console

    • Removed duplicate calls to accounts during claims exchange

    • Suppressed spurious error logging in OPTIONS filter

    • Migrated to Log4j v2

    • Merged 2 accounts API calls (for obtaining roles and Clouds) for improved response latency

    • Added API to query ACLs by rolensid or resnsid

    • Added support for app services in bulk import API

    • Fixed improper error message during login when database is unavailable


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

November 13, 2015

Incident window: November 13, 2015 13:00 UTC to November 13, 2015 15:00 UTC
Impacted Cloud services:
  • Provisioning services

  • Analytics services

  • Visualizer services


Impact Level : high

We observed errors in internal task processing resulting in delays of deployments, Visualizer uploads, and analytics processing. We have identified and corrected the issue and our backlog of requests has been processed since the incident was detected. The affected systems listed above are now performing at expected operational levels, but we shall continue to monitor them very closely.

November 9, 2015

Maintenance window: November 09, 2015 00:01 UTC to November 09, 2015 04:00 UTC
Impacted Cloud services:
  • Identity server

    • Performance & memory improvements


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

November 4, 2015

Incident window: November 04, 2015 17:00 UTC to November 05, 2015 23:00 UTC
Impacted Cloud services:
  • Provisioning services

  • Analytics services

  • Visualizer services


Impact Level : high

The backlog of requests has now been processed. The affected systems listed above are now performing at expected operational levels, but we shall continue to monitor them very closely.

November 4, 2015

Incident window: November 04, 2015 17:00 UTC to November 04, 2015 23:59 UTC
*(processing backlog of requests in progress)*
Impacted Cloud services:
  • Provisioning services

  • Analytics services

  • Visualizer services


Impact Level : high

Errors in internal task processing are resulting in delays of deployments, Visualizer uploads, and analytics processing. We have identified the issue but it will take some time to process the backlog of requests.