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Kony Cloud status
Current status and incident report

Feburary 23, 2015

Maintenance window: February 23, 2015 05:00 UTC to February 23, 2015 09:00 UTC
Impacted Cloud services:
  • Management Services

    • Upgrade to 3.0.0.5

    • Impact is minor, minimal outage expected

  • Visualization Services

    • Maintenance

    • Impact is minor, minimal outage (~5 minutes) expected


Impact Level : minor

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

Feburary 16, 2015

Maintenance window: February 16, 2015 05:00 UTC to February 16, 2015 09:00 UTC
Impacted Cloud services:
  • Messaging Services

    • Upgrade to 6.0.2

    • Impact is minor, minimal outage expected


Impact Level : minor

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

February 12, 2015

Maintenance window: February 12, 2015 05:00 UTC to February 12, 2015 09:00 UTC
Impacted Cloud services:
  • EMM: deploying hotfix 3.0.0.4

  • The EMM upgrade will cause Android users to be notified that a new version of launchpad is available, prompting them to update the next time they open launchpad.


Impact Level : medium

The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your services to be unavailable for 5-10 minutes at some point during the maintenance window. A longer disruption of service during this period is possible, but not probable.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

January 29, 2015

Maintenance window: January 29, 2015 05:00 UTC to January 29, 2015 09:00 UTC
To give our customers more time to work around any inconveniences, we have chosen to perform the maintenance originally scheduled on Tuesday, January 27th to Thursday, January 29th.
Impacted Cloud services:
  • Management Services

    • EMM: Impact is minor, no outage is expected.

    • The EMM upgrade will cause Android users to be notified that new version of launchpad is available, and will prompt them to update the next time they open launchpad.

    • User email IDs that contain ‘+’ and ‘.’ combinations will now be allowed.

  • Messaging Services

    • KMS: Impact is minor, minimal outage expected.

    • KMS is adding additional encryption options for stored passwords.

  • MobileFabric Sync and Server

    • Maintenance upgrades to the MobileFabric Sync and Server will be available to existing customers.


Impact Level : high

High Impact: The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

January 27, 2015

Maintenance window: January 27, 2015 05:00 UTC to January 27, 2015 09:00 UTC
Impacted Cloud services:
  • Management Services

    • EMM: Impact is minor, no outage is expected.

    • The EMM upgrade will cause Android users to be notified that new version of launchpad is available, and will prompt them to update the next time they open launchpad.

    • User email IDs that contain ‘+’ and ‘.’ combinations will now be allowed.

  • Messaging Services

    • KMS: Impact is minor, minimal outage expected.

    • KMS is adding additional encryption options for stored passwords.

  • MobileFabric Sync and Server

    • Maintenance upgrades to the MobileFabric Sync and Server will be available to existing customers.


Impact Level : high

High Impact: The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

December 15, 2014

Maintenance window: December 15, 2014 05:00 UTC to December 15, 2014 09:00 UTC
Impacted Cloud services:
  • Messaging Service


Impact Level : high

High Impact: The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Kony Messaging service is being upgraded to 6.0. Release notes will be posted to http://docs.kony.com/KonyLibrary/.

October 28, 2014

Maintenance window: October 28, 2014 17:00 UTC to October 29, 2014 01:00 UTC
Impacted Cloud services:
  • Login performance


Impact Level : medium

One of the nodes on an internal infrastructure cluster developed an intermittent issue that produced long response times for logging in, listing environments, and authentication for random customers. The interface was behind a load balancer and took some time to identify, as it seemed to be very intermittent initially. We have located and replaced the cluster member and are seeing normal response times.

October 2, 2014

Maintenance window: October 02, 2014 00:01 UTC to October 02, 2014 23:59 UTC
On Thursday (October 2nd), we experienced several issues that may have affected your ability to use our Cloud services, including the provisioning of Clouds & applications. Our investigation pointed to our provider, Amazon Web Services (AWS), experiencing network connectivity issues in the following services. You can read more about these incidents on the [AWS status page](http://status.aws.amazon.com/).
Impacted Cloud services:
  • DNS resolution (Amazon Elastic Compute Cloud in N. Virginia)</strong> - public IP addresses may have been returned instead of private IP addresses during internal DNS lookups resulting in intermittent connectivity.

  • Cache node connectivity (Amazon Elasticache in N. Virginia)</strong> - intermittent connectivity issues were detected.

  • Database connectivity (Amazon Relational Database Service in N. Virginia)</strong> - some database connectivity issues were experienced.


Impact Level : minor

All of the above issues have now been investigated, resolved, and both AWS & our systems are operating normally.

September 22, 2014

Maintenance window: September 22, 2014 05:00 UTC to September 22, 2014 09:00 UTC
On Thursday (October 2nd), we experienced several issues that may have affected your ability to use our Cloud services, including the provisioning of Clouds & applications. Our investigation pointed to our provider, Amazon Web Services (AWS), experiencing network connectivity issues in the following services. You can read more about these incidents on the [AWS status page](http://status.aws.amazon.com/).
Impacted Cloud services:
  • DNS resolution (Amazon Elastic Compute Cloud in N. Virginia)</strong> - public IP addresses may have been returned instead of private IP addresses during internal DNS lookups resulting in intermittent connectivity.**”

  • Cache node connectivity (Amazon Elasticache in N. Virginia)</strong> - intermittent connectivity issues were detected.**”

  • Database connectivity (Amazon Relational Database Service in N. Virginia)</strong> - some database connectivity issues were experienced.**”


Impact Level : minor

All of the above issues have now been investigated, resolved, and both AWS & our systems are operating normally.