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Kony Cloud status
Current status and incident report

August 20, 2015

Incident window: August 20, 2015 00:01 UTC to August 20, 2015 19:00 UTC
Impacted Cloud services:
  • Kony reporting services


Impact Level : high

Over the last 24 to 48 hours we have detected intermittent outages and failures in report generation from the analytics subsystem. We are working to correct the root issue and have currently stabilized the system. We expect to resolve the root issue within the next 24 hours.

August 17, 2015

Maintenance window: August 17, 2015 00:01 UTC to August 17, 2015 04:00 UTC
Impacted Cloud services:
  • MobileFabric Identity Service


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

August 10, 2015

Incident window: August 10, 2015 07:08 UTC to August 10, 2015 10:40 UTC
Impacted Cloud services:
  • Kony services hosted in the Northern Virginia region that were utilizing Amazon Web Services (AWS) Simple Storage Service


Impact Level : high

During this time period there were elevated error rates and latencies due to issues with the AWS Simple Storage Service. Amazon has reported that these issues have since been corrected as of the incident window end. We have also not detected any further issues since that time.

August 3, 2015

Maintenance window: August 03, 2015 00:01 UTC to August 03, 2015 04:00 UTC
Impacted Cloud services:
  • Management services - hotfix

  • Accounts portal - minor fixes to Dashboard

    • Updated to latest Studio installer

    • Updated documentation and video links


Impact Level : minor

No downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

July 27, 2015

Maintenance window: July 27, 2015 00:01 UTC to July 27, 2015 04:00 UTC
Impacted Cloud services:
  • Management services - fixes for:

    • AppDirect APIs issue

    • Reports not able to download if there is a very large amount of data

  • Auth services


Impact Level : minor

No downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

July 15, 2015

Maintenance window: July 15, 2015 05:00 UTC to July 15, 2015 09:00 UTC
Impacted Cloud services:
  • KMS - replacing hardware


Impact Level : minor

No downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

July 14, 2015

Maintenance window: July 14, 2015 20:00 UTC to July 14, 2015 21:00 UTC
Impacted Cloud services:
  • Reports and Analytics performance improvements - in some cases, up to twice as fast


Impact Level : minor

No downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

July 13, 2015

Maintenance window: July 13, 2015 00:01 UTC to July 13, 2015 04:00 UTC
Impacted Cloud services:
  • Reports and Analytics performance improvements - in some cases, up to twice as fast


Impact Level : medium

The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window. The original maintenance window was incorrectly specified as ending on July 14th instead of the 13th. It has been corrected above.

June 22, 2015

Maintenance window: June 22, 2015 05:00 UTC to June 22, 2015 09:00 UTC
Impacted Cloud services:
  • NAT maintenance

  • VPN maintenance


Impact Level : minor

During failover maintenance, users may experience a brief outage. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Users affected by the VPN maintenance will be contacted in advance.