Kony Cloud status
Current status and incident report
January 18, 2016
Maintenance window: January 18, 2016 00:01 UTC to January 18, 2016 04:00 UTC Impacted Cloud services:Management services
Database upgrade
Apple universal SSL fix
Messaging services
Database upgrade
Impact Level : medium
Scheduled maintenance is designed for minimal disruption of service availability; however, we anticipate approximately 1 hour of downtime for the services listed above during the maintenance window.
January 14, 2016
Maintenance window: January 14, 2016 16:00 UTC to January 14, 2016 17:00 UTC Impacted Cloud services:Reporting services
Standard & Custom reports within Kony Cloud will not be accessible during the maintenance window.
Impact Level : medium
Scheduled maintenance is designed for minimal disruption of service availability; however, we anticipate approximately 20-40 minutes of downtime for the services listed above during the maintenance window.
January 4, 2016
Maintenance window: January 04, 2016 00:01 UTC to January 04, 2016 04:00 UTCManagement services
Fix to work around MDM server communication changes released in iOS v9.2
For devices operating on iOS v9.2, if you are experiencing issues, please follow the instructions below:
Remove Launchpad & Profile from the device which is experiencing the issue
Restart the device
Log in to your Management console
Open a support case with us to request the latest binaries for the iOS platform Launchpad app
Upgrade the iOS platform Launchpad app with the latest binaries that we have provided
Re-enroll the device
For other versions of iOS, users will still receive a push notification regarding the mandatory Launchpad upgrade
MobileFabric services
MobileFabric management portal
Identity services
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
December 29, 2015
Maintenance window: December 29, 2015 11:37 UTC to December 29, 2015 11:47 UTC Impacted Cloud services:Cloud infrastructure
Hotfix to address Python Package Index (PyPI) issue for dependency packages (e.g., mysql-connector-python) not complying with PEP 470, which removed external hosting support (see issue 365{:title=’Issue 365’). To work around the issue temporarily, we have chosen to pull the required files directly from the official supplier sources vs. using the PyPI servers as a means of indirection. We believe that most of the affected package maintainers were unresponsive to the PyPI deprecation announcement due to the recent holidays and will soon be correcting this issue on their end.
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
December 20, 2015
Maintenance window: December 20, 2015 00:01 UTC to December 20, 2015 04:00 UTC Impacted Cloud services:Management services
All MDM vendors at this time are recommending any enterprise with iOS devices under Device Management advise end users to not upgrade to iOS version 9.2 if they have not already. Apple pushed, without enough notice, a change to how iOS 9.2 communicates with MDM servers. This causes managed apps to function incorrectly, as well as segmentation fault errors to appear. Apple has confirmed the inconsistency and is working to revert address the issue. At the same time, Kony is working on a temporary workaround until the Apple fix is released. Until an update is released, it is highly recommended to keep iOS devices below v9.2.
Apple notice and discussion threads for reference:
Impact Level :
No significant downtime is expected.
November 27, 2015
Maintenance window: November 27, 2015 00:01 UTC to November 27, 2015 04:00 UTCManagement services
MDM certificate signing update
Frankfurt region hotfix
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
November 26, 2015
Maintenance window: November 26, 2015 00:01 UTC to November 26, 2015 04:00 UTCManagement services
MDM certificate signing updateFrankfurt region hotfix
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
November 23, 2015
Maintenance window: November 23, 2015 00:01 UTC to November 23, 2015 04:00 UTCManagement services
MDM certificate signing update
Frankfurt region hotfix
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
November 19, 2015
Incident window: November 19, 2015 09:00 UTC to November 19, 2015 09:55 UTC Impacted Cloud services:Impact Level : minor
We had detected errors for some users upon initial login to the Cloud Management Portal. We have identified the root cause as hitting a limit of 10,000 DNS names, as we register one for every account. The limit has been raised, all of the errant accounts have been repaired, and the Cloud Management Portal is now behaving as expected.