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Kony Cloud status
Current status and incident report

January 18, 2016

Maintenance window: January 18, 2016 00:01 UTC to January 18, 2016 04:00 UTC
Impacted Cloud services:
  • Management services

    • Database upgrade

    • Apple universal SSL fix

  • Messaging services

    • Database upgrade


Impact Level : medium

Scheduled maintenance is designed for minimal disruption of service availability; however, we anticipate approximately 1 hour of downtime for the services listed above during the maintenance window.

January 14, 2016

Maintenance window: January 14, 2016 16:00 UTC to January 14, 2016 17:00 UTC
Impacted Cloud services:
  • Reporting services

    • Standard & Custom reports within Kony Cloud will not be accessible during the maintenance window.


Impact Level : medium

Scheduled maintenance is designed for minimal disruption of service availability; however, we anticipate approximately 20-40 minutes of downtime for the services listed above during the maintenance window.

January 4, 2016

Maintenance window: January 04, 2016 00:01 UTC to January 04, 2016 04:00 UTC
(This maintenance was originally planned for January 1)
Impacted Cloud services:
  • Management services

    • Fix to work around MDM server communication changes released in iOS v9.2

    • For devices operating on iOS v9.2, if you are experiencing issues, please follow the instructions below:

    • Remove Launchpad & Profile from the device which is experiencing the issue

    • Restart the device

    • Log in to your Management console

    • Open a support case with us to request the latest binaries for the iOS platform Launchpad app

    • Upgrade the iOS platform Launchpad app with the latest binaries that we have provided

    • Re-enroll the device

    • For other versions of iOS, users will still receive a push notification regarding the mandatory Launchpad upgrade

  • MobileFabric services

    • MobileFabric management portal

    • Identity services


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

December 29, 2015

Maintenance window: December 29, 2015 11:37 UTC to December 29, 2015 11:47 UTC
Impacted Cloud services:
  • Cloud infrastructure

    • Hotfix to address Python Package Index (PyPI) issue for dependency packages (e.g., mysql-connector-python) not complying with PEP 470, which removed external hosting support (see issue 365{:title=’Issue 365’). To work around the issue temporarily, we have chosen to pull the required files directly from the official supplier sources vs. using the PyPI servers as a means of indirection. We believe that most of the affected package maintainers were unresponsive to the PyPI deprecation announcement due to the recent holidays and will soon be correcting this issue on their end.


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

December 20, 2015

Maintenance window: December 20, 2015 00:01 UTC to December 20, 2015 04:00 UTC
Impacted Cloud services:
  • Management services

    • All MDM vendors at this time are recommending any enterprise with iOS devices under Device Management advise end users to not upgrade to iOS version 9.2 if they have not already. Apple pushed, without enough notice, a change to how iOS 9.2 communicates with MDM servers. This causes managed apps to function incorrectly, as well as segmentation fault errors to appear. Apple has confirmed the inconsistency and is working to revert address the issue. At the same time, Kony is working on a temporary workaround until the Apple fix is released. Until an update is released, it is highly recommended to keep iOS devices below v9.2.

    • Apple notice and discussion threads for reference:

    • https://support.apple.com/en-us/HT205654

    • https://forums.developer.apple.com/thread/27960


Impact Level :

No significant downtime is expected.

November 27, 2015

Maintenance window: November 27, 2015 00:01 UTC to November 27, 2015 04:00 UTC
(The maintenance originally scheduled for November 26 was delayed by 24 hours)
Impacted Cloud services:
  • Management services

    • MDM certificate signing update

    • Frankfurt region hotfix


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

November 26, 2015

Maintenance window: November 26, 2015 00:01 UTC to November 26, 2015 04:00 UTC
(The maintenance has been postponed until November 27th. See above)
Impacted Cloud services:
  • Management services

    • MDM certificate signing update

    • Frankfurt region hotfix


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

November 23, 2015

Maintenance window: November 23, 2015 00:01 UTC to November 23, 2015 04:00 UTC
_(Maintenance has been postponed until November 26th. See above)_
Impacted Cloud services:
  • Management services

    • MDM certificate signing update

    • Frankfurt region hotfix


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

November 19, 2015

Incident window: November 19, 2015 09:00 UTC to November 19, 2015 09:55 UTC
Impacted Cloud services:

Impact Level : minor

We had detected errors for some users upon initial login to the Cloud Management Portal. We have identified the root cause as hitting a limit of 10,000 DNS names, as we register one for every account. The limit has been raised, all of the errant accounts have been repaired, and the Cloud Management Portal is now behaving as expected.