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Kony Cloud status
Current status and incident report

June 19, 2015

Incident window: June 19, 2015 20:15 UTC to June 19, 2015 21:15 UTC
Impacted Cloud services:
  • VPNs using NAT-T


Impact Level : high

VPN server hardware performance degraded and affected two customers during this period. VPN failover was performed. New VPN hardware has been built-out and will be put into service at approximately 2:00am EST / 6:00am UTC. The VPN server maintenance that was scheduled for June 22, 2015 is no longer necessary and will be canceled.

May 14, 2015

Maintenance window: May 14, 2015 01:00 UTC to May 14, 2015 13:00 UTC
Impacted Cloud services:
  • Sync Services

    • sync.konycloud.com SSL certificate updates

    • Impact is minor, no outages expected, but some sessions during the update may need to be re-established


Impact Level : minor

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

May 12, 2015

Incident window: May 12, 2015 14:00 UTC to May 12, 2015 23:30 UTC
Impacted Cloud services:
  • Sharing of Prototypes and Projects from Kony Visualizer

  • Deploying applications from Kony MobileFabric and Kony Studio

  • Provisioning of new trial Clouds


Impact Level : medium

Users experienced delays or timeouts when using design time and deployment services. Running production systems were not affected during this period.

April 27, 2015

Maintenance window: April 27, 2015 05:00 UTC to April 27, 2015 09:00 UTC
Impacted Cloud services:
  • Management Services

    • Upgrade including 3.0.3.1 and 3.0.3.2

    • Impact is minor, minimal outage expected (~ 30 minutes)


Impact Level : minor

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

April 20, 2015

Maintenance window: April 20, 2015 05:00 UTC to April 20, 2015 09:00 UTC
Impacted Cloud services:
  • Messaging Services

    • Upgrade to 6.0.3.1

    • Impact is minor, minimal outage expected (~ 30 minutes)


Impact Level : minor

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

April 6, 2015

Maintenance window: April 06, 2015 05:00 UTC to April 06, 2015 09:00 UTC
Impacted Cloud services:
  • Management Services

    • Upgrade to 3.0.3”

    • Impact is minor, minimal outage expected (~ 30 minutes)”


Impact Level : minor

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

March 30, 2015

Maintenance window: March 30, 2015 05:00 UTC to March 30, 2015 09:00 UTC
Impacted Cloud services:
  • Messaging Services

    • Upgrade to 6.0.3

    • Impact is minor, minimal outage expected (~ 30 minutes)


Impact Level : minor

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

March 16, 2015

Maintenance window: March 16, 2015 05:00 UTC to March 16, 2015 09:00 UTC
Impacted Cloud services:
  • Management Services

    • Upgrade to 3.0.1

    • Impact is minor, minimal outage expected (~ 30 minutes)

  • [Apps Portal]https://manage.kony.com/console/#/apps) & Service Designer

    • Impact is minor, minimal outage expected (~ 30 minutes)


Impact Level : minor

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

March 9, 2015

Maintenance window: March 09, 2015 05:00 UTC to March 09, 2015 09:00 UTC
Impacted Cloud services:
  • Management Services

    • Infrastructure upgrades

    • Impact is medium, outage (~ 3 hours) expected

  • Messaging Services

    • Infrastructure upgrades

    • Impact is medium, outage (~ 2.5 hours) expected


Impact Level : medium

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.