Cloud Management Console Improvements

• Cloud Management Console

  • Improve handling of large artifacts (custom code JAR files, web application WAR files, …) within the Console through streaming.

  • From the publish tab, users can navigate to the App Services Console for Object services.

  • Support for testing of Salesforce (OAuth2) and Facebook identity services from Console.

  • Stabilization and defect fixes.

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Cloud Management Console 7.1 Improvements

• Cloud Management Console

  • Stabilization and defect fixes

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Management Services Hotfix - terms and conditions, Android wrapping, and Launchpad crashes in iOS7

• Management Services

• Update terms and conditions that are displayed from previous version.

• Fix Android wrapping issues.

  • Fix for Child App not exiting after Policy Error dialog is dismissed by the user.

  • Fix for Child App binary (APK) wrapping login when the child app apk already includes SQLCipher libraries. The fix replaces the existing SQLCipher libraries with EMM SQLCipher libraries which are built with more security.

• Fix Launchpad crashing in iOS7 devices.

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Note: Launchpad upgrade is not required.

Cloud Management Console - intermittent access errors

• Cloud Management Console - intermittent access errors when trying to browse the following pages:

  • Dashboard

  • Apps

  • Support

[August 3, 21:08 UTC] The Cloud Management Console Dashboard, Apps, & Support pages are yielding intermittent access errors. We are investigating the issue.

[August 4, 11:38 UTC] We are continuing to observe access errors and are continuing to investigate this issue.

[August 4, 22:53 UTC] We have replaced the underlying hardware, but are still continuing to observe access errors. We are continuing to investigate this issue.

[August 5, 02:18 UTC] Our development and operations teams are continuing to investigate this issue.

[August 5, 11:23 UTC] We have identified the issue and are working toward deploying the solution.

[August 5, 19:37 UTC] Upon further review, additional changes are necessary to provide a solution. While we work toward them, you can use the following workaround:

1. Log out completely from manage.kony.com if already authenticated.
2. Browse to the Cloud Management Console Dashboard.
3. You will be redirected to provide your email and password because this is a protected page. Note that the workaround requests this page initially over HTTP, but the redirected page will be loaded over HTTPS and all subsequent connections to the main site will be private.
4. Provide your email and password and click Sign In.
5. The Cloud Management Console Dashboard will then load successfully.

[August 8, 17:15 UTC] Resolved. We identified a a redirect loop that was occurring when certain routes were being accessed and have deployed a fix for it. Access to the Dashboard, Apps, & Support pages has now been resotred and we will continue to monitor the system closely.

Identity Services Hotfix - SalesForce TLS version support and HTTP error response details

• Identity Services

• Fix to support SalesForce connections using TLS 1.0, 1.1, & 1.2.

  • Addresses issues reported in Ticket 62911 & 62914.

• Fix to add message, error code, and error message details for HTTP response from an enterprise backend to the ‘details’ key in HTTP response for Identity service calls. These were previously not being returned and instead custom ‘mfCode’ details with own set of custom error codes were only being returned.

  • Addresses issue reported in Ticket 63490.

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Engagement Services Hotfix - GCM silent push messages

• Engagement Services

• Fix issue concerning Android GCM silent push messages being discarded at the server and not being sent to devices.

  • As part of the later product changes, the payload changed and impacted the notifications received on the device. This fix reintroduces sending GCM silent push messages to support those customers who have coded workarounds for suppressing the notification on Android GCM and converting it to a silent push.

  • Addresses issue reported in Ticket 64577.

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Engagement Services Hotfix - GCM payload keys

• Engagement Services

• Fix issue concerning “title” and “content” keys being renamed in GCM 3.0 payloads.

  • Engagement services will now support both GCM 2.0 and 3.0 payloads. This will ensure that the user can choose the GCM version for sending Android push messages.

  • Addresses issue reported in Ticket 64160.

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Engagement Services Hotfix - iOS bulk messages

• Engagement Services

• Fix issue when processing iOS push messages as bulk pushes.

  • This will ensure that push messages can be sent to subscriptions with valid device IDs even if some of the device IDs in the push list are invalid.

  • Addresses issue reported in Ticket 64171.

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Note: US Virginia is being deployed on 2016-07-21 starting at 15:50 UTC, while all other regions will be updated at midnight relative to local timezones.

Network connectivity issues to some Clouds in US Virginia

• Subset of Clouds hosted in US Virginia

[19:28 UTC] Network connectivity to some Clouds within US Virginia may be impaired. We are investigating and continuing to monitor closely.

[19:51 UTC] The root cause has been identified and our Cloud hosting provider is currently working to resolve. We are continuing to monitor closely.

[20:29 UTC] Resolved. Our Cloud hosting provider has resolved the root cause. Network connectivity for the subset of affected Clouds has been restored. Cloud services for these Clouds are behaving as expected.