Support portal unavailable

• Support portal

  • Support portal is currently unavailable

  • In the interim, if you are experiencing a support issue, please call +1-877-777-7684 to reach out to our Support team

[17:11 UTC] Our support system provider is experiencing a service outage.

[18:59 UTC] Our support system provider is still working to restore services.

[19:50 UTC] Services appear to be back online, but our provider has not yet officially reported them as restored.

[2016-10-14 01:02 UTC] Resolved. Services have been restored and acknowledged as restored by our provider.

MobileFabric Workspace Database Emergency Restore

• MobileFabric Console for Accounts in Frankfurt

[2016-10-06 23:30 UTC] MobileFabric design console and publish services offline.

[2016-10-07 01:58 UTC] MobileFabric design console and publish services backing database has been restored. All services are now online.

Cloud Management Console Improvements

• Cloud Management Console

  • Improvements in sample code shown for Identity, Integration & Orchestration services

  • Support for Google OAuth Identity service

  • Improved user experience in Identity tab

  • Support for testing Salesforce service using Identity from Console

  • Improvements in displaying the publish status of an app in various environments

  • Stabilization & defect fixes

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Management Services Hotfix - Support for iOS 10 and Android N

• Management Services

• Support for iOS 10 and Android N platforms.

  • A Launchpad upgrade will be required for all iOS and Android users.

  • For users who have already upgraded to iOS 10, the current version of Launchpad is crashing on iOS 10 when launching the app, which prevents users from upgrading to the latest version provided in this hotfix. Additional upgrade steps will be provided soon in this post for how these users can upgrade their Launchpad on their devices without removing the existing Launchpad.

  • Fix issues reported in the following Tickets: 68434, 68534, 68637, 68679.

• Renew MDM vendor signing certificate, reported in Ticket 68112.

• Fix failure to launch child app from other apps and error indicating that the app must be launched from the Enterprise store, reported in Ticket 67799.

• Fix browser hang or login failure (error code 11) reported in Ticket 68319.

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Note: a Launchpad upgrade is required for all iOS and Android users.

Internet connectivity issues connecting to Ireland

• Clouds hosted in Ireland

[20:39 UTC] Resolved. Internet connectivity was impacted between the stated hours for some customers accessing services within the Ireland region. The issue has been resolved and connectivity has been restored.

Reporting Services Intermittently Available

• Reporting Services

[2016/09/19 17:44 UTC] Reporting services are intermittently available. We are currently working on the issue.

[2016/09/20 11:45 UTC] Resolved. Reporting services have been restored.

Management Services Hotfix - Policy fetch on child app is not working

• Management Services

  • Direct launch of an App is yielding an empty dialog and clicking on OK navigates a user back to the Launchpad.

  • Launch of an App from Launchpad is yielding an error indicating, “Unable to load policy message.”

  • Root cause was discovered to be a change to certificates that was introduced by Apple.

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Notes:

1. Launchpad upgrade is not required.
2. This hotfix has been postponed until September 16th.

Cloud Management Console and Identity Services Improvements

• Cloud Management Console

  • Support for connection retries for XML, JSON, SOAP, & API Proxy integration services

  • Import/Export of apps will now handle LDAP & SAML identity services as also any app icons and screenshot images associated with native apps

  • Enhancements around reporting of the publish status for an application

  • Support for manual configuration of the change tracking information for an SAP object service

  • Support for bulk linking/cloning of integration services

  • Stabilization & defect fixes

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

MobileFabric Object Services Hotfix - Object Metadata Can Exceed Allocated Meta Size in Table Column

• MobileFabric Object Services

  • Fix issue when MobileFabric Object services metadata for an object exceeds the underlying table’s column meta size by increasing the size.

  • Addresses issue reported in Ticket 67573.

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Note: US Virginia and US Oregon region deployments will be performed more immediately on 2016-09-01, while all other regions will be updated at midnight on 2016-09-02 relative to local timezones.