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Kony Cloud status
Current status and incident report

Cloud Management Console Improvements

Maintenance window: May 30, 2016 00:01 UTC to May 30, 2016 04:00 UTC
Impacted Cloud services:

Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Management Services 4.0.0.2 Hotfix

Maintenance window: May 23, 2016 00:01 UTC to May 23, 2016 04:00 UTC
Impacted Cloud services:
  • Management Services

    • Ticket 59127: Upgrade to new Dexguard version to fix wrapping failures for some child applications

    • Ticket 59834: Fix to save iOS certificates in Application Settings page with wildcard provisioning file


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Correction: The time zones for the maintenance window start & end times listed above are incorrect. The maintenance will begin at 12:01AM and end at 4:00AM local to the region in which your Clouds are hosted.

Reporting Service Availability Issues

Incident window: May 20, 2016 14:00 UTC to May 21, 2016 13:15 UTC
Impacted Cloud services:
  • Reporting Services


Impact Level : high

[14:00 UTC] Reporting services are intermittently available. We are currently working on the issue.

[15:34 UTC] Reporting services are not available. We are still working on the issue. No Analytics data has been lost and that data continues to be captured while we address the issue.

[17:57 UTC] We are currently working on the issue and our current ETA to resolve is by 22:00 UTC.

[21:44 UTC] Revised ETA to resolve is by May 21, 4:00 UTC

[4:29 UTC] Revised ETA to resolve is by May 21, 16:00 UTC

[May 21, 13:45 UTC] Resolved. The Reporting service has been restored and has been available since 13:45 UTC.

RCA: Memory issues caused intermittent access. To address, we have migrated to a newer version of the reports engine, which took longer for the data migration.

MobileFabric 7.1.0 Release

Maintenance window: May 16, 2016 00:01 UTC to May 16, 2016 04:00 UTC
Impacted Cloud services:
  • MobileFabric services 7.1.0 release - stablization & enhancements

    • Add ability for users with Visualizer Starter registrations to navigate through the Dashboard and Apps pages within https://manage.kony.com

    • Add support for nested records as outputs for XML, JSON, & SOAP services

    • Fix several defects

    • Address the following specific support tickets:

    • Ticket 59639: Fix app deletion timing out and showing empty error message

    • Ticket 59794: Fix encode setting for an integration service parameter, which was not getting propagated to the datasource in sync configuration

    • Ticket 59031: Fix input params which were not displayed for the lifecycle methods when datasource was a SOAP service


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Correction: The maintenance window start & end times listed above are incorrect. The maintenance will begin at 12:01AM and end at 4:00AM local to the region in which your Clouds are hosted.

MobileFabric and Engagement Services 7.0.1 Release

Maintenance window: May 02, 2016 00:01 UTC to May 02, 2016 04:00 UTC
Impacted Cloud services:
  • MobileFabric services 7.0.1 release

    • Defect fixes

    • App SSO

    • Data reconciliation feature

    • Logging enhancements

    • MySQL 5.7 support

    • DB2 support

  • Engagement services 7.0.1 release

    • Defect fixes

    • Upgrade to log4j2 library


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Correction: the Maintenance window start & end times listed above begin at 12:01AM and end at 4:00AM local to the region in which your Clouds are hosted.

iOS Wrapping Service Maintenance

Maintenance window: March 30, 2016 09:00 UTC to March 30, 2016 11:00 UTC
Impacted Cloud services:
  • Management services

    • iOS wrapping


Impact Level : minor

Our hosting provider for iOS wrapping services is performing a hardware update to increase capacity. This maintenance is not expected to incur any downtime or degradation in service performance.

Visualizer Starter Project and Prototype Publish Failures

Incident window: March 22, 2016 12:23 UTC to March 23, 2016 15:25 UTC
Impacted Cloud services:
  • Kony Visualizer Starter Edition

    • Inability to publish prototypes and projects to Kony Cloud and receive error indicating that, “you do not have proper permissions to perform this function.”


Impact Level : high

During our investigation we discovered an issue in our configuration that explains the failures experienced when attempting to publish projects & prototypes to Kony Cloud from within Kony Visualizer Starter Edition. The configuration issue has since been resolved. Please note that while publishing to Kony Cloud was not possible during this incident window, Kony Visualizer would still allow working with prototypes locally without requiring that those prototypes be published to Kony Cloud. Additionally, the Functional Preview application can also be configured to allow viewing of prototypes that are made available on the same network.

Management and Engagement Services Hotfixes

Maintenance window: March 15, 2016 00:01 UTC to March 15, 2016 04:00 UTC
Impacted Cloud services:
  • Engagement services

    • Fixed message templates not getting loaded for a few Clouds.

    • Fixed default ad hoc permissions not getting assigned for Cloud users.

  • Management services

    • Fixes in 4.0.0.1

    • Issues affecting customers who were originally on 3.0.1 who upgraded to 3.5.1 and then were upgraded to 4.0.

    • All customers already on 4.0 have been patched.


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

February 29, 2016

Maintenance window: February 29, 2016 00:01 UTC to February 29, 2016 04:00 UTC
Impacted Cloud services:

Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window. We anticipate that Identity services will be unavailable for approximately 15 to 30 minutes (vs. typical outage duration for Identity services lasting between 5 to 10 minutes).