Kony Cloud status
Current status and incident report
September 28, 2015
Maintenance window: September 28, 2015 00:01 UTC to September 28, 2015 04:00 UTC Impacted Cloud services:Management services (Release Notes)
Support for Apple iOS 9
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
August 31, 2015
Maintenance window: August 31, 2015 00:01 UTC to August 31, 2015 04:00 UTC Impacted Cloud services:Urgent hotfixes are being applied to address the following issues:
App signing / wrapping is failing for some customers
EMM API emm_js_sdk.zip is failing intermittently on some iOS devices
Issue opening attachments when application is running from MDM-Launchpad on Android
Issue whitelisting some Google Play apps on the launchpad
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
August 25, 2015
Incident window: August 25, 2015 13:30 UTC to August 25, 2015 14:59 UTC Impacted Cloud services:Kony reporting services
Impact Level : high
Report processing suffered intermittent outages on one node earlier today during the incident window. Users may have had to reconnect to view reports during this time. The issue has been resolved and the system is currently operating normally.
August 25, 2015
Incident window: August 25, 2015 06:00 UTC to August 25, 2015 06:31 UTC Impacted Cloud services:Kony Cloud console access authorization service
Impact Level : high
Kony Cloud administration access services yielded slow response times and intermittent timeouts during the incident window. Users may not have been able to access Cloud management consoles during this time. The issue has been resolved and the system is currently operating normally. Runtime services for applications were not affected.
August 24, 2015
Maintenance window: August 24, 2015 00:01 UTC to August 24, 2015 04:00 UTCMobileFabric Identity Service
Metrics integration into Auth service
Cloud usage statistic updates to better support analytics
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
August 20, 2015
Incident window: August 20, 2015 00:01 UTC to August 20, 2015 19:00 UTC Impacted Cloud services:Kony reporting services
Impact Level : high
Over the last 24 to 48 hours we have detected intermittent outages and failures in report generation from the analytics subsystem. We are working to correct the root issue and have currently stabilized the system. We expect to resolve the root issue within the next 24 hours.
August 17, 2015
Maintenance window: August 17, 2015 00:01 UTC to August 17, 2015 04:00 UTC Impacted Cloud services:MobileFabric Identity Service
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
August 10, 2015
Incident window: August 10, 2015 07:08 UTC to August 10, 2015 10:40 UTC Impacted Cloud services:Kony services hosted in the Northern Virginia region that were utilizing Amazon Web Services (AWS) Simple Storage Service
Impact Level : high
During this time period there were elevated error rates and latencies due to issues with the AWS Simple Storage Service. Amazon has reported that these issues have since been corrected as of the incident window end. We have also not detected any further issues since that time.
August 3, 2015
Maintenance window: August 03, 2015 00:01 UTC to August 03, 2015 04:00 UTC Impacted Cloud services:Management services - hotfix
Accounts portal - minor fixes to Dashboard
Updated to latest Studio installer
Updated documentation and video links
Impact Level : minor
No downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.