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Kony Cloud status
Current status and incident report

April 20, 2015

Maintenance window: April 20, 2015 05:00 UTC to April 20, 2015 09:00 UTC
Impacted Cloud services:
  • Messaging Services

    • Upgrade to 6.0.3.1

    • Impact is minor, minimal outage expected (~ 30 minutes)


Impact Level : minor

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

April 6, 2015

Maintenance window: April 06, 2015 05:00 UTC to April 06, 2015 09:00 UTC
Impacted Cloud services:
  • Management Services

    • Upgrade to 3.0.3”

    • Impact is minor, minimal outage expected (~ 30 minutes)”


Impact Level : minor

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

March 30, 2015

Maintenance window: March 30, 2015 05:00 UTC to March 30, 2015 09:00 UTC
Impacted Cloud services:
  • Messaging Services

    • Upgrade to 6.0.3

    • Impact is minor, minimal outage expected (~ 30 minutes)


Impact Level : minor

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

March 16, 2015

Maintenance window: March 16, 2015 05:00 UTC to March 16, 2015 09:00 UTC
Impacted Cloud services:
  • Management Services

    • Upgrade to 3.0.1

    • Impact is minor, minimal outage expected (~ 30 minutes)

  • [Apps Portal]https://manage.kony.com/console/#/apps) & Service Designer

    • Impact is minor, minimal outage expected (~ 30 minutes)


Impact Level : minor

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

March 9, 2015

Maintenance window: March 09, 2015 05:00 UTC to March 09, 2015 09:00 UTC
Impacted Cloud services:
  • Management Services

    • Infrastructure upgrades

    • Impact is medium, outage (~ 3 hours) expected

  • Messaging Services

    • Infrastructure upgrades

    • Impact is medium, outage (~ 2.5 hours) expected


Impact Level : medium

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Feburary 23, 2015

Maintenance window: February 23, 2015 05:00 UTC to February 23, 2015 09:00 UTC
Impacted Cloud services:
  • Management Services

    • Upgrade to 3.0.0.5

    • Impact is minor, minimal outage expected

  • Visualization Services

    • Maintenance

    • Impact is minor, minimal outage (~5 minutes) expected


Impact Level : minor

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

Feburary 16, 2015

Maintenance window: February 16, 2015 05:00 UTC to February 16, 2015 09:00 UTC
Impacted Cloud services:
  • Messaging Services

    • Upgrade to 6.0.2

    • Impact is minor, minimal outage expected


Impact Level : minor

The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

February 12, 2015

Maintenance window: February 12, 2015 05:00 UTC to February 12, 2015 09:00 UTC
Impacted Cloud services:
  • EMM: deploying hotfix 3.0.0.4

  • The EMM upgrade will cause Android users to be notified that a new version of launchpad is available, prompting them to update the next time they open launchpad.


Impact Level : medium

The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your services to be unavailable for 5-10 minutes at some point during the maintenance window. A longer disruption of service during this period is possible, but not probable.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.

January 29, 2015

Maintenance window: January 29, 2015 05:00 UTC to January 29, 2015 09:00 UTC
To give our customers more time to work around any inconveniences, we have chosen to perform the maintenance originally scheduled on Tuesday, January 27th to Thursday, January 29th.
Impacted Cloud services:
  • Management Services

    • EMM: Impact is minor, no outage is expected.

    • The EMM upgrade will cause Android users to be notified that new version of launchpad is available, and will prompt them to update the next time they open launchpad.

    • User email IDs that contain ‘+’ and ‘.’ combinations will now be allowed.

  • Messaging Services

    • KMS: Impact is minor, minimal outage expected.

    • KMS is adding additional encryption options for stored passwords.

  • MobileFabric Sync and Server

    • Maintenance upgrades to the MobileFabric Sync and Server will be available to existing customers.


Impact Level : high

High Impact: The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.