Kony Cloud status
Current status and incident report
July 27, 2015
Maintenance window: July 27, 2015 00:01 UTC to July 27, 2015 04:00 UTC Impacted Cloud services:Management services - fixes for:
AppDirect APIs issue
Reports not able to download if there is a very large amount of data
Auth services
Impact Level : minor
No downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
July 15, 2015
Maintenance window: July 15, 2015 05:00 UTC to July 15, 2015 09:00 UTC Impacted Cloud services:KMS - replacing hardware
Impact Level : minor
No downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
July 14, 2015
Maintenance window: July 14, 2015 20:00 UTC to July 14, 2015 21:00 UTC Impacted Cloud services:Reports and Analytics performance improvements - in some cases, up to twice as fast
Impact Level : minor
No downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
July 13, 2015
Maintenance window: July 13, 2015 00:01 UTC to July 13, 2015 04:00 UTC Impacted Cloud services:Reports and Analytics performance improvements - in some cases, up to twice as fast
Impact Level : medium
The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window. The original maintenance window was incorrectly specified as ending on July 14th instead of the 13th. It has been corrected above.
June 22, 2015
Maintenance window: June 22, 2015 05:00 UTC to June 22, 2015 09:00 UTC Impacted Cloud services:NAT maintenance
VPN maintenance
Impact Level : minor
During failover maintenance, users may experience a brief outage. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
Users affected by the VPN maintenance will be contacted in advance.
June 19, 2015
Incident window: June 19, 2015 20:15 UTC to June 19, 2015 21:15 UTC Impacted Cloud services:VPNs using NAT-T
Impact Level : high
VPN server hardware performance degraded and affected two customers during this period. VPN failover was performed. New VPN hardware has been built-out and will be put into service at approximately 2:00am EST / 6:00am UTC. The VPN server maintenance that was scheduled for June 22, 2015 is no longer necessary and will be canceled.
May 14, 2015
Maintenance window: May 14, 2015 01:00 UTC to May 14, 2015 13:00 UTC Impacted Cloud services:Sync Services
sync.konycloud.com SSL certificate updates
Impact is minor, no outages expected, but some sessions during the update may need to be re-established
Impact Level : minor
The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.
May 12, 2015
Incident window: May 12, 2015 14:00 UTC to May 12, 2015 23:30 UTC Impacted Cloud services:Sharing of Prototypes and Projects from Kony Visualizer
Deploying applications from Kony MobileFabric and Kony Studio
Provisioning of new trial Clouds
Impact Level : medium
Users experienced delays or timeouts when using design time and deployment services. Running production systems were not affected during this period.
April 27, 2015
Maintenance window: April 27, 2015 05:00 UTC to April 27, 2015 09:00 UTC Impacted Cloud services:Management Services
Upgrade including 3.0.3.1 and 3.0.3.2
Impact is minor, minimal outage expected (~ 30 minutes)
Impact Level : minor
The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.
Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.