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Current status and incident report
January 27, 2015
Maintenance window: January 27, 2015 05:00 UTC to January 27, 2015 09:00 UTC Impacted Cloud services:Management Services
EMM: Impact is minor, no outage is expected.
The EMM upgrade will cause Android users to be notified that new version of launchpad is available, and will prompt them to update the next time they open launchpad.
User email IDs that contain ‘+’ and ‘.’ combinations will now be allowed.
Messaging Services
KMS: Impact is minor, minimal outage expected.
KMS is adding additional encryption options for stored passwords.
MobileFabric Sync and Server
Maintenance upgrades to the MobileFabric Sync and Server will be available to existing customers.
Impact Level : high
High Impact: The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.
Description of Maintenance: Release notes will be posted to http://docs.kony.com/KonyLibrary/.
December 15, 2014
Maintenance window: December 15, 2014 05:00 UTC to December 15, 2014 09:00 UTC Impacted Cloud services:Messaging Service
Impact Level : high
High Impact: The scheduled maintenance may result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.
Description of Maintenance: Kony Messaging service is being upgraded to 6.0. Release notes will be posted to http://docs.kony.com/KonyLibrary/.
October 28, 2014
Maintenance window: October 28, 2014 17:00 UTC to October 29, 2014 01:00 UTC Impacted Cloud services:Login performance
Impact Level : medium
One of the nodes on an internal infrastructure cluster developed an intermittent issue that produced long response times for logging in, listing environments, and authentication for random customers. The interface was behind a load balancer and took some time to identify, as it seemed to be very intermittent initially. We have located and replaced the cluster member and are seeing normal response times.
October 2, 2014
Maintenance window: October 02, 2014 00:01 UTC to October 02, 2014 23:59 UTCDNS resolution (Amazon Elastic Compute Cloud in N. Virginia)</strong> - public IP addresses may have been returned instead of private IP addresses during internal DNS lookups resulting in intermittent connectivity.
Cache node connectivity (Amazon Elasticache in N. Virginia)</strong> - intermittent connectivity issues were detected.
Database connectivity (Amazon Relational Database Service in N. Virginia)</strong> - some database connectivity issues were experienced.
Impact Level : minor
All of the above issues have now been investigated, resolved, and both AWS & our systems are operating normally.
September 22, 2014
Maintenance window: September 22, 2014 05:00 UTC to September 22, 2014 09:00 UTCDNS resolution (Amazon Elastic Compute Cloud in N. Virginia)</strong> - public IP addresses may have been returned instead of private IP addresses during internal DNS lookups resulting in intermittent connectivity.**”
Cache node connectivity (Amazon Elasticache in N. Virginia)</strong> - intermittent connectivity issues were detected.**”
Database connectivity (Amazon Relational Database Service in N. Virginia)</strong> - some database connectivity issues were experienced.**”
Impact Level : minor
All of the above issues have now been investigated, resolved, and both AWS & our systems are operating normally.
August 20, 2014
Maintenance window: August 20, 2014 05:00 UTC to August 20, 2014 09:00 UTC Impacted Cloud services:Kony MobileFabric
Impact Level : high
High Impact: The scheduled maintenance would result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.
Description of Maintenance: Kony MobileFabric is being upgrade to a GA release. Release notes will be posted to http://docs.kony.com/KonyLibrary/.
August 19, 2014
Maintenance window: August 19, 2014 05:00 UTC to August 19, 2014 09:00 UTC Impacted Cloud services:Kony MobileFabric
Impact Level : high
High Impact: The scheduled maintenance would result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.
Description of Maintenance: Kony MobileFabric is being upgrade to a GA release. Release notes will be posted to http://docs.kony.com/KonyLibrary/.
August 4, 2014
Maintenance window: August 04, 2014 05:00 UTC to August 04, 2014 09:00 UTC Impacted Cloud services:Management Services
Impact Level : high
High Impact: The scheduled maintenance would result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.
Description of Maintenance: Kony Cloud services are being patched to the next minor release. Release notes will be posted to http://docs.kony.com/KonyLibrary/.
June 9, 2014
Maintenance window: June 09, 2014 05:00 UTC to June 09, 2014 09:00 UTC Impacted Cloud services:App services
Sync services
Messaging services
Management Services
Impact Level : high
High Impact: The scheduled maintenance would result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.
Description of Maintenance: Kony Cloud services are being patched to the next minor release. Release notes will be posted to http://docs.kony.com/KonyLibrary/.