Identity Services - Oregon unavailability

• Identity Services in Oregon

Identity service in Oregon is unavailable. We are investigating.

[2019-02-21 22:15 UTC] We observed a significant increase in the number of requests for Identity services in the Oregon region starting at 22:03 UTC, but are currently able to handle the load within existing capacity.

[2019-02-21 22:50 UTC] We have observed a significant increase in the number of requests for what appears to be a DDoS attack and are actively looking for ways to block bad actor traffic.

[2019-02-22 01:20 UTC] We have scaled out new systems to handle incoming load traffic resulting for the system availability to slightly recover. We are still investigating and closely monitoring this incident.

[2019-02-22 01:50 UTC] Resolved. Scaling out new systems to handle incoming load traffic has been successful. Identity response time to customers has returned back to normal.

Engagement Services - Unavailable across all regions

• Engagement services - all regions

[20:41 UTC] Engagement services in all regions were unavailable between February 7, 2019 13:10 to 18:50 UTC. An emergency fix had been applied earlier to mitigate the issue while we continued our review. Between 18:25 UTC and 18:50 UTC, a permanent fix has been applied and we are in the process of reverting any customer data changes that happened between 13:10 to 18:50 UTC. We expect that process to be completed in the next hour.

[21:00 UTC] Resolved. We have completed reverting customer data changes.

Cloud Management Console - intermittent timeouts

• Cloud Management Console

  • E.g., retrieval of apps from workspace services, saving a service, publishing an app

During our V8 SP4 release, upgrades were performed on infrastructure load balancers used by the Cloud management console. The maintenance inadvertently reset any custom timeout values that had been previously applied to these load balancers back to a default timeout period, which has led to some customers experiencing issues (e.g., retrieving apps from workspace services, saving a service, publishing an app). Only those customers who have a larger number of apps/services that would necessitate a longer timeout would have been affected. Note that this incident is not affecting service availability in customer runtime environments, including published applications / services. We are applying updates to the affected infrastructure and will share an update once all custom timeout values have been propagated and affected service operations have been restored.

[2019-02-04 17:50 UTC] Custom timeout values for the affected infrastructure load balancers have been restored for the following regions: Oregon, Sydney, Tokyo. Remaining regions that are in progress: Virginia (most have been completed), São Paulo, Ireland, Frankfurt, Singapore.

[2019-02-04 19:14 UTC] Custom timeout values for infrastructure load balancers have been restored for the Virginia region. São Paulo, Ireland, Frankfurt, & Singapore are still in progress.

[2019-02-04 19:31 UTC] Custom timeout values for infrastructure load balancers have been restored for the Singapore region. São Paulo, Ireland, & Frankfurt are still in progress.

[2019-02-04 19:40 UTC] Custom timeout values for infrastructure load balancers have been restored for the São Paulo region. Ireland & Frankfurt are still in progress.

[2019-02-04 20:49 UTC] Custom timeout values for infrastructure load balancers have been restored for the Frankfurt region. Ireland is still in progress.

[2019-02-04 21:49 UTC] Custom timeout values for infrastructure load balancers have been restored for the remaining region, Ireland. However, we are detecting app/service save issues still occurring in the Virginia region and are investigating.

[2019-02-05 03:10 UTC] Resolved. During the deployment across the main infrastructure and the other seven regions that were involved in the Fabric V8 SP4 deployment, there was a firewall rule that did not show in initial health and deployment checks, but did interfere with certain system communications when saving some projects in the Cloud management console. The firewall issue was resolved and systems are operating normally.

V8 SP4 Release

• Fabric Console

  • Add support for Mock JSON as a new adapter type for integration services

  • Add support for Audit logs for Fabric User Activity

  • Add support for SAP JCO adapter as a new adapter for integration services

  • Add support for pre-processor for Orchestration Services

  • Add ability to test Orchestration Services

  • Add Orchestration services support for Concurrent Looping

  • Add ability to add sample data for Storage Service

  • Add support for reconfiguring schema name in Relational Database connector

  • Add ability to pin your favorite Apps for Quick Access

  • Add ability to export list of users

• Server

  • Add support to configure custom SSL certs for community clouds

  • Add API support for scheduling Jobs to get details, update, delete, get list

  • Extended Support for ODATA methods including substringof, tolower, toupper, startswith, and endswith

  • Enhance Delete Operation in Object and Integration services to include filter based deletions

  • Add ability to service monitor feature to send alerts via email if performance of a service degrades in terms of percentage of errors, or count of errors, or response time to a custom set of users. Different thresholds can be set for sending warning and critical alert emails and admins can choose the list of users and frequency for sending alerts

  • Enhance performance of trace logs and add ability to auto delete logs older than certain time and manually delete logs based on time

  • Enhance Logs UI in admin console

  • ⚠️ Any existing Clouds containing Kony Integration Server runtime environments will not be affected during the maintenance window (i.e., will not be automatically upgraded). If you wish to upgrade, please open a support case, specifying your Cloud(s), desired version (V8 SP4), and desired maintenance window(s) when we can apply the upgrade

• Kony Enterprise App Store

  • With V8SP4 Kony is releasing a new simplified Enterprise App Store (EAS) Service built directly into Kony Fabric runtime server

  • Native app binary publish from Visualizer into EAS (iOS & Android)

  • Access EAS via mobile/tablet device web browser

  • Use built-in user repository or connect to existing enterprise user repository

• Identity

  • Enhance support for identity reconfiguration to allow reusing same identity service with config changes across different clouds

  • Enhance built-in user store by adding new feature for access levels

  • Enhance custom identity service by providing a hook that would be invoked after identity session creation

• Offline Objects & SDK

  • Add support for building Windows 10 apps

  • Enhance support for Web channel

  • Add support for delete/update by criteria

  • Add support for application level sync

  • Add new API to get list of records pending upload

  • Improve download performance based on criteria

  • Add new API to track status of binary downloads

  • Ability to add field level metadata in Objects in object service. The metadata can then be accessed from client app from object model via custom functions registered with generated models to run various custom logic like encryption, conversion

• Analytics

  • Add support for getting performance data of services for component services for orchestration and object services

  • Add support for import/custom reports and custom dashboards to be able to reuse custom reports across accounts

  • New out of the box reports built for offline objects

• AppFactory

  • Schedule Kony Fabric builds and migrations from one environment to the next using AppFactory Scheduling

  • Customize what test you run and the order they are run from AppFactory using the custom testing settings

  • Control the version of Appium your team uses to test apps

  • Improve Device Farm efficiency using custom build mode by up to 50%

  • Build your Apps in the Cloud straight from Visualizer

• Engagement

  • Provide support for PWA notifications

  • Provide support to stop and re-run existing campaigns

  • Provide support for on-premises purge and archive scripts

  • Provide support for the creation of users with French Characters in their names

  • Provide support for the creation of message template with a title

  • Provide support for the use of the APNS token to send push messages

  • Provide support for OS type based segmentation for Push Notifications

  • Introduce enhancements to support higher throughput of Push messages including support for HTTP/2 of Apple Push Notification Service (APNS)

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

[2019-01-18] Add release summary for Kony Enterprise App Store.

[2019-02-04] Please note that we extended the maintenance window until 17:00 UTC. We apologize for the inconvenience and any disruptions.

Management Services Hotfix

• Management services

  • Internal dependency update

  • Enterprise Store (a.k.a. Launchpad) update is not required

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Workspace services, Cloud Management Console, and Developer Portal Releases

• Workspace services

  • Support for Cloud Management Console changes

• Cloud Management Console

  • Fix for performance-related Workspace issues

  • Fix loading Spinner is not shown while saving an operation within an orchestration service

  • Fix vulnerability issues in NPM dependencies

  • Fix ‘Edited Values’ in ‘Show Content’ section on Publish reconfig page is non-responsive for Identity Services

  • Change the image name for Object Service Performance Detail Report

  • Prevent deleting an integration operation that is included in an orchestration operation

  • Fix select all behavior being different in operations listing page

  • Fix selection being retained after unsuccessful delete of operations in operations listing page

  • Fix different UX experience between Object and Integration Service (Save and Add Operation is now possible with a single click)

  • Fix Orchestration new service is not marked as dirty on creation

  • Fix delete of object from mapping tab does not work

  • Fix spelling and capitalization issues in Support page

  • Fix Toast message showing incorrect service version name after creating a new version of the service

• Developer Portal

  • Support for Cloud Management Console changes

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Cloud Management Console Hotfix

• Cloud Management Console

  • Fix issue preventing edit or create in service designer in Visualizer

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Reporting Services Upgrade

• Reporting Services

There will be a 30 minute outage on Reports as we are performing a database upgrade on our Data Warehouse. Reporting services are expected to be unavailable during the maintenance window while we perform the upgrades. Runtime environments are not expected to be affected.

Engagement Services Critical Hotfix

• Engagement services

  • Fix critical (sev2) issue in which maps are not being displayed on Geolocation and related screens due to Google API changes. This issue would affect customers who were using geoboundaries to create their segments.

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Note: Singapore, Tokyo, & Sydney deployments will be performed between 05:01 to 09:00 UTC. US Oregon deployment is postponed to 2018-12-21 between 08:01 and 12:00 UTC.