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Kony Cloud status
Current status and incident report

Cloud Management Console Improvements

Maintenance window: November 21, 2016 09:00 UTC to November 21, 2016 13:00 UTC
Impacted Cloud services:
  • Cloud Management Console

    • Support for cloning the App data model from object services – the existing support (limited to Storage services) has been enhanced to support any type of object service

    • Support for Functions in RDBMS integration services

    • API management for object services

    • Support for managing users from Visualizer Starter & Visualizer Enterprise tabs in Dashboard

    • Support for generation of Funnel Reports

    • Stabilization and defect fixes


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Management Services Hotfix - WiFi password length, group names, downloading incorrect library version for artefacts

Maintenance window: November 21, 2016 05:01 UTC to November 21, 2016 09:00 UTC
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Management Services

    • Fix for EMM not saving Wi-Fi password of length 64 characters, reported in Ticket 71096.

    • Fix for issue reported to use “-“ (hyphen) in group names.

    • Fix for downloading wrong artefacts when hotfixes applied in 4.2.0 (commons-lib version set to 7.2.0.101 and gateway-lib version set to 7.2.0.83 instead of using range specification).


Impact Level :

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Duplicate PKI key inserted on initial execution

Incident window: November 08, 2016 16:34 UTC
Impacted Cloud services:
  • Management Services

    • We have detected an issue with PKI key generation in the EMM Management Console (in response to Ticket 70700) where a duplicate key is intermittently inserted after initial execution. While we are working toward addressing the duplicate key issue, the issue can be resolved by force-generating a new PKI key pair. To generate a new PKI key pair, you can browse to the ‘Application Settings’ menu, then click into the ‘Encryption Key’ tab, then click the ‘Generate Now’ button within the ‘Status’ section (steps are reflected in this screenshot.


Impact Level : medium

[2016-11-08 16:34 UTC] Identified workaround for reported issue and development teams are working toward a fix.

[2016-11-10 15:17 UTC] Our development team is still reviewing and working toward a fix.

Management Services - MobileFabric 7.2 enhancements

Maintenance window: November 07, 2016 05:01 UTC to November 07, 2016 09:00 UTC
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Management services enhancements

    • MAM integration with Identity service for authentication from Launchpad

    • Support for MobileFabric SSO for Launchpad and child apps

    • Support 2-way SSL for Enterprise Appstore

    • Launchpad app support for iOS 10 and Android N

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Impact Level : medium
  • No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
  • Note: After the Management services upgrade, a Launchpad upgrade is required for all iOS and Android users. “Language pack is being downloaded” will be shown the next time that Launchpad is launched.

Cloud Management Console Hotfix - Wrong timestamp format for media object

Maintenance window: October 28, 2016 05:00 UTC to October 28, 2016 09:00 UTC
Impacted Cloud services:
  • Cloud Management Console

    • For an SAP object service datasource, the media object should not be stamped as the first object in the sync configuration. This is to workaround a limitation in Sync where the it honors the last updated field from the first object instead of per object. Media object does not have a last updated field, which causes issues. The workaround was to add the media objects towards the end. However, it was relying on an app model object name and thus would not have handled the case where the object (mapped to media object) has been renamed. The check has now been changed to be based off the mapped backend object name. The check has also been enhanced to handle multiple objects being mapped to the media object. All of these objects would appear later in the sync configuration. Fixes issue reported in Ticket 69490.


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

Cloud Management Console Hotfix - App publish failures

Maintenance window: October 26, 2016 16:15 UTC to October 26, 2016 20:15 UTC
Impacted Cloud services:
  • Cloud Management Console

    • Fix inability to fetch app key and secret when publish in progress changes to published state (MF-2623).

    • Introduce validation that services are able to be published when attempting to publish an app with webclient and services (MF-2649).

    • Fix intermittent error in trial Clouds indicating “object not found” for Object services (MF-2650).


Impact Level : minor

No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

App publish issues for 7.x Clouds

Incident window: October 24, 2016 17:10 UTC to October 25, 2016 21:10 UTC
Impacted Cloud services:
  • Applications published to MobileFabric 7.x Clouds”


Impact Level : high

[2016-10-24 17:10 UTC] Deployments to 7.x clouds should be avoided as the 7.2 release has introduced an issue that affects all 7.x clouds. We are working on a fix and expect to be able to correct the issue soon. Any customer that experiences issues in completing a publish should immediately open a ticket. Our Operations team will also be proactively monitoring for the specific issues and try to immediately jump in to correct it on individual systems until we can roll a permanent fix.

[2016-10-25 21:10 UTC] Resolved. A hotfix to address this issue has now been deployed. Customers can now resume any postponed application publishes.

MobileFabric 7.2 Release

Maintenance window: October 24, 2016 04:01 UTC to October 24, 2016 08:00 UTC
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • MobileFabric services

  • Refreshed, more intuitive user experience for Integration admin console

  • Improved Publish experience

    • New asynchronous publish workflow to enhance user productivity

    • Enhanced feedback mechanism in publish flow with detailed messages in publish workflow

  • API Throttling

    • Providing additional controls around API usage

  • Integration / Console Enhancements

    • JavaScript support in XML

    • Storage service support for Sync and ability to import / export storage service definitions

    • Orchestration over object service verbs

    • Support for testing JavaScript integration service from console

  • Engagement enhancements

    • Only one user session is active in Engagement Server

    • Enhancements to the UI/UX of Engagement server to support replacement variables

    • Improve status message API for push and SMS

    • Support for Silent Push in Android platform

    • Richer editor to build email templates

    • Ability to fetch push message payload sent to devices

  • Support for creating external identity provider for console logins in Identity services

  • Enhancement in Identity services to support various OAuth Providers (e.g., Microsoft, Google, Instagram, Box)


Impact Level : medium
  • No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
  • [2016/10/17] Note: The Management services update has been postponed to November 7th. No Launchpad upgrades will be required after the deployment on October 24th.

Hostname DNS resolution issues for some Clouds in US Virginia

Incident window: October 21, 2016 11:10 UTC to October 21, 2016 22:17 UTC
Impacted Cloud services:
  • Clouds hosted in US Virginia

    • Increased error rate when trying to resolve DNS hostnames for Cloud services and apps

  • Kony infrastructure services hosted in US Virginia

    • Increased error rate when trying to resolve DNS hostnames for infrastructure services


Impact Level : high

[11:10 UTC] A distributed denial of service (DDoS) attack was reported by managed DNS provider Dyn earlier today. This is affecting numerous sites including Amazon Web Services, GitHub, Twitter, Reddit, Spotify.

[13:20 UTC] Dyn reported services as being restored, but continuing to monitor.

[15:52 UTC] Dyn reported a second attack that they were investigating.

[16:48 UTC] Dyn reported continuing to work on mitigating the issue.

[17:53 UTC] Dyn reported continuing to investigate and mitigate several attacks.

[18:52 UTC] Dyn reported that they are continuing to investigate and mitigate the attacks on their infrastructure.

[19:43 UTC] Dyn reported that they are continuing to investigate and mitigate the attacks on their infrastructure.

[20:59 UTC] Dyn reported that they are continuing to investigate and mitigate the attacks on their infrastructure.

[22:17 UTC] Resolved. Dyn reported incident as being resolved.