Feed available - Subscribe to our feed to stay up to date on upcoming maintenance and incidents. Kony Cloud status
Current status and incident report
November 16, 2015
Maintenance window: November 16, 2015 00:01 UTC to November 16, 2015 04:00 UTC Impacted Cloud services:Identity server
Added leak prevention library
Enhanced metrics support and provided data sanity fixes
Introduced change to return user attributes in login response
Added support for multiple backend tokens using transient login API
Added support for custom parameters in OAuth2
Removed scope validation for OAuth2
Enhanced purging of stale request tokens
Improved database connection pool performance
Enhanced Ops console
Removed duplicate calls to accounts during claims exchange
Suppressed spurious error logging in OPTIONS filter
Migrated to Log4j v2
Merged 2 accounts API calls (for obtaining roles and Clouds) for improved response latency
Added API to query ACLs by rolensid or resnsid
Added support for app services in bulk import API
Fixed improper error message during login when database is unavailable
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
November 13, 2015
Incident window: November 13, 2015 13:00 UTC to November 13, 2015 15:00 UTC Impacted Cloud services:Provisioning services
Analytics services
Visualizer services
Impact Level : high
We observed errors in internal task processing resulting in delays of deployments, Visualizer uploads, and analytics processing. We have identified and corrected the issue and our backlog of requests has been processed since the incident was detected. The affected systems listed above are now performing at expected operational levels, but we shall continue to monitor them very closely.
November 9, 2015
Maintenance window: November 09, 2015 00:01 UTC to November 09, 2015 04:00 UTC Impacted Cloud services:Identity server
Performance & memory improvements
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
November 4, 2015
Incident window: November 04, 2015 17:00 UTC to November 05, 2015 23:00 UTC Impacted Cloud services:Provisioning services
Analytics services
Visualizer services
Impact Level : high
The backlog of requests has now been processed. The affected systems listed above are now performing at expected operational levels, but we shall continue to monitor them very closely.
November 4, 2015
Incident window: November 04, 2015 17:00 UTC to November 04, 2015 23:59 UTCProvisioning services
Analytics services
Visualizer services
Impact Level : high
Errors in internal task processing are resulting in delays of deployments, Visualizer uploads, and analytics processing. We have identified the issue but it will take some time to process the backlog of requests.
November 2, 2015
Maintenance window: November 02, 2015 00:01 UTC to November 02, 2015 04:00 UTC Impacted Cloud services:Management services (Release Notes)
Hotfix to address Nexus 7 & 9 issue, in which we were unable to get heartbeat for non IMEI number based devices.
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
Maintenance scheduled individually prior to October 28, 2015
Maintenance window: October 28, 2015 00:01 UTC to October 28, 2015 04:00 UTCDatabase upgrade maintenance for Clouds containing Sync service
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.
October 9, 2015
Incident window: October 09, 2015 11:30 UTC to October 09, 2015 18:40 UTC Impacted Cloud services:Kony provisioning services
Kony analytics services
Impact Level : high
A customer engaged a penetration test that flooded the analytics system with invalid data and impacted message processing during the incident window. Customers may have experienced extended deployment times while we mitigated the invalid data. The issue has since been resolved and the affected systems are operating normally.
October 5, 2015
Maintenance window: October 05, 2015 00:01 UTC to October 05, 2015 04:00 UTC Impacted Cloud services:Management services (Release Notes)
Hotfix for Launchpad upgrade failure, if there are any binary URL apps in the specific tenant.
Hotfix for being unable to target MCM folder for user on MAM-only license, if there is no Windows platform enabled.
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.